Horrible experience. Got transferred to 30 different reps, took 4 1/2 hours waiting in the cold at the U-Haul to actually get in. Reservation was lost. Login issues. Now, my card is being charged without my consent. ALSO! There was a $50 reimbursement given to me and then taken out of my account.
Alanta P
Arma International Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Eugene, OR 97402
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The brakes seemed to need help and the fact that none of my ATM cards worked was an inconvience
ellen sCustomer service was excellent!!! Truck could have used air freshener but all in all was a great experience! Thank you for all you did, it was my first time renting and I was super nervous.
Janet LApp on phone made it very difficult to print out a receipt besides being very confusing for elderly people
Jeffrey RI was sent to another location since the location I chose did not have the truck I needed. The location they had me go to was pretty far and kind of remote.
Alicia C