very satisfied with the process. Didnttake too long. associate was well mannered and did his job
Phil B
Family Diskount
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fort Myers, FL 33907
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Autres U-Haul Services
Évaluations des clients
- 3,0 - Cote moyenne des clients
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After seeing other reviews I was concerned about renting from this location. It is 2-3 blocks west to 41 on Cypress in a small neighborhood market. The woman behind the counter was polite and treated me with respect. I completed the forms, explained everything about the rental process i.e. insurance, return, gas etc. Upon leaving I ask how much gas was in the truck and was told it was on empty. They apologized for the gas and told me I could bring it back on empty. I took it to a gas station and put 5-6 gallons in. Upon returning the truck they checked the milage and saw I left 1/4 tank in the truck. As agreed and per the rental agreement I received a credit. The truck was clean and drove fine. Your typical moving rental truck. While I was concerned about the area the service and truck were great. I would rent there again. I rated 3 stars because of the area, service and rental process was above average.
Dale SYou need to disclose all charges. I was hit with a $30 "fueling charge" because the truck had less than a quarter of a tank. I was also not informed of extra fuel charges. It was in the fine print but reputable rental companies review all possible charges up front and don't trick the customer with hidden charges they hope you don't find. I was told upon returning the truck that I would just be charged $1,19 per mile over the estimate but nothing about extra fuel charges that ended up being $78! Bad business. Don't rent from here!!
Robert LLot is very small and needs a dedicated drop off space for parking trucks. This is a small liquor store/ convenient store with no room to park trucks. Definitely needs better parking. Lots of kids running around so you must have a spotter. Someone will get hurt there.
Richard Fthanks, everyone was great 👍.
Alvaro A