Location de camion de déménagement à Fort Saskatchewan, AB chez Armour Self Storage

I was pleased with the service overall, The attendant who served us was amazing ! Nothing I could say that needs to improve! Keep up the great work!

Uhaul needs to get there Shit together. Showed up to pickup trailer and told a mini van wouldn't fit on a car hauler. Yet when booking online it would. And I know it would fit. When dropping off website wasn't allowing me to return. Called 1800# and rep told me to hook back onto it and try again tomorrow. It's a 45min drive each way. Was also told drop off location would be closed for a couple weeks by first rep I talked with before driving out to drop off trailer. They were definitely open and there. Not a fan of this experience. But both pick up location and drop off reps where great to deal with. 1800 reps where not. But at the end of it all the trailer did the job needed and got vehicle home as needed.

I have used uhaul services on the past and have never had any issues, but this time was not a good experience. I booked online a 26' truck and they called me to say there were none available in fort sask for that day closest would be sherwood park so I booked the 20ft instead and was put on a cancellation list for the 26'. On the day of the booking I arrived and was told there were two bookings and that the 26ft was in fact available so I chose to go with that one but it was at the second shop here in fort so I left to go there. When I arrived to sign out the truck we couldn't pay for the truck because the systems were down so I would of needed to go to a bank which I did not have time for due to all the problems we were having with trying to make the machine work and calling the tech guy. So I went back down the road to the other location and just took the the 20ft. Everything was fine I got the keys and left. I did one trip with the uhaul here in fort and used like 11 kms of something like that and was charged accordingly for that. But when I got the call back today to go get my refund I rushed in and got it cuz I had to pick kids up from daycare. But as I go through the receipt I realize I got charged for gas. There is no way i used that much gas going that from point a to point b and I even made sure the rank was were i left. Like I said I have used uhaul many times before in the past and this is my first bad experience.

Nicole was amazing to deal with, I’ll definitely be back to this location!

Advise customers who are renting a truck or cargo van that they need to leave a credit card # in order to rent BEFORE they show up to pick up the vehicle they reserved.

Nobody called me from uhaul to inform me that I may not get a truck on my confirmation day. I called the night before and was told there was an issue. Would have been nice to be told and not worry all night about my move.

Would never recommend this location to anyone. Sooner off to drive to Sherwood park or Edmonton.

Nicole was very helpful and plesent person to deal with. Would rent from Nicole again.

It was difficult to find and the signage was inadequate

Friendly and knowledgeable staff.

nothing. nicole is very friendly, efficient and knowledgeable. great service

The people onsite were excellent to deal with and saved you having my business. There is an obvious disconnect between online reservations and updated information for pick up locations. The individual that contacted me as I was walking in to pick up my reservation should have some customer service training. As mentioned before, if it wasn't for the people at the pick up location you would have lost my business.

I had the worst experience using Uhaul services for my move from Edmonton to Calgary. This company has very poor customer service, and I would never recommend this service to anyone I know. When I came to pick up my Uhaul van at the 9521 51 avenue location in Edmonton, the staff members were not able to give me a vehicle that I booked about two weeks in advance. I was told that the van that I was supposed to take to Calgary has arrived, but another customer has taken it, therefore I had no options but wait for them to come back. How is that possible??? If the company is unable to fulfil my request to have a moving vehicle ready at a particular time, on a particular day, then the order should not be taken! I was relying on this service but in return I was left with nothing. The staff members did not even apologize for the mistake that was made by them. The staff member then suggested that I go to Fort Saskatchwan location (about 50 km) out of Edmonton, because there is a van that I would be able to take to Calgary. I agreed to go and pick it up. However, when I got there, the van I was promised was not there. The car that was there was a large truck that is meant for moving a 4-5 bedroom house… The staff member at the front desk was super rude in talking to me. She acted like she was doing me a favor in not providing a service I booked two weeks in advance! In what world is it acceptable to treat your costumers that came to a location that I didn’t request, to pick up a van? She was literally raising her voice at me, and told me to either leave, or to take the giant truck.. This is the worst customer service experience I have ever experienced. And on top of that, no one even offered any discount or anything for this awful service. I still had to pay the full price for this hell of an experience.

Very positive

Very friendly staff at this location, helpful and knowledgeable about the questions I asked, great customer service! I felt valued as a customer by her, and appreciated that she listened to my issues I had from pickup!

Returning a u haul would be a time 8 but the staff entered our invoice returned the key and we were on our way Thanks a good job let's hope the next customer will experience like us.

All was great, friendly, knowledgeable and polite.

The rep who helped us at this office was great. We showed her video of the speedometer and the very annoying alarm & she took many notes on her end and apologized for the truck.

Uhaul should invest in diesel trucks or at least gas trucks that rev below 2500rpm at 100kmh. The gas trucks are BAD on fuel.

Fuel tank indicator seems to be an issue, when picked up the needle was just shy of the half way mark however, paperwork indicated this was at half... all tanks should be picked up at full to prevent future issues.

Everything was really good.

I'm very pleased with my recent experience at the Fort Saskatchewan location. I will definitely use them again. Thank you. Colin Gignac

Customer service was excellent.

A tad cheaper on the price....but everything else was great!

Fort Saskatchewan U-Haul was very easy to deal with. Helpful/friendly workers. Will use them again.