I had the absolute worst experience with this U-Haul rental. I was charged so much more than I should have been. I was charged for 176 miles, and there is absolutely no way that is correct. The truck sat in my driveway for 3 out of the 4 days that we had it. I only drove it for one day and I live 8,5 miles away from the rental place. I was told at the rental place that they have pictures of the odometer before I rented it and after. They must have gotten the pictures mixed up with another U-Haul that they have there. Besides the miles we were charged 35 for using a hand truck which I specifically told the man when I rented the truck that I did not need. I was charged 20 for gas meanwhile I returned the truck with the same amount (1/4 of tank) as when I rented it. I was charged 75 for insurance which I did not agree to. In total I paid 646,72 for this rental that should have not been more than maybe 250. Also I was charged 5 times all different prices totaling 1 150,39!!! My account is now negative and I will be charged approximately 140 in overdraft fees. I rented the truck they told me I would only be charged 100 authorization and then charged the total when I brought the truck back. When the truck was returned they then refunded 646,72 and charged me AGAIN 611,72!! Meanwhile all the other charges are still there (285.37, 130.38, 61.47, 61,45) I am calling my bank immediately to dispute the charges and calling every number I can find for U-Haul to complain.Nicole M.
Speed Auto Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Freehold, NJ 07728
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- 4,5 - Cote moyenne des clients
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Moving is always stressful but this UHaul experience made it so much easier. Thanks!LAURA K.
No issues, all good.Jeffrey R.
Everything was great.Lillian L.
Great guy working there. Smooth ride, strong AC.Howard M.