i had made a reservation in Ridgecrest Calif 3 weeks in advance to pick up a 12 foot trailer on July Friday 10. On Wednesday Jul;y 8 I recived a call from Fresno stating that there wasn't a trailer for me in Ridgecrest. I could pick on up in Calif. City. That is an hour and a half from where is was in Trona Calif. There was no offer for someone to go get the trailer for me. There was no offer to get me a discount for having to travel farther to pick up the trailer. I had alread driven 1 200 miles from Washington to pick up the trailer that was promise to me in Ridgecrest. I took pictures of the trailer. I noticed that one of the tires was in very poor shape. This tire fell apart between Battle Mountain Nevada and Winnemucca Nevada. It tool 2 hours for Uhual road side service to get to me and change out the tire.I was only about 30 minutes away from Winnemucca Nevada. When i called Fresno about getting a refund of some kind from my time being wasted, I was told sorry. We don't do that. This has been the worse service I have ever has with Uhaul. In Washington if you make a reservation and they don't have one, they will go get one.
WENDELL B
Thomas Auto Parts
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Grandview, WA 98930
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Paul was very helpful and a pleasant person
mary rNo one around, very undesirable location, like A junk yard
BILLIE HOriginal drop off location did not exist. Had to find an alternative drop off.
Greg HPaul was a great help.
Steven B