When I got to the Ace hardware store, I located the first employee that I saw, which just so happened to be I assume the manager. After giving me a look and not saying much at all, I started the conversation by letting him know that I had a reservation for some U-Haul equipment. He replies with, "well, we will see about that" in a sarcastic manner before walking to the register. It was apparent that he was not very familiar with the system and had to make phone calls in order to complete the rest of my reservations so that I can get my equipment. He had no guidance or information for me at all, and had another associate go outside and show me where the equipment was. Once I got the equipment I reserved, I went back inside to ask about dropping the equipment off when I was done with it later that evening. This clearly annoyed this lovely manager even further, and I received a very quick answer. Sensing at this point I definitely wasn't wanted in the store, I left and figured out the answers to my questions on my on. I'm not really sure what this guy's problem was, but he should not be an employee of Ace Hardware, much less the representative of U-Haul. This is the first and only time I've ever used this location and I will definitely not ever be back.
Jeffery F
Carnes Ace Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Grant, AL 35747
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5 star service!!!
David WVery helpful and easy drop off. Very nice people made it fast.
BRIAN WWe got switched to a bigger truck in a further location. No one called to tell us about this as was stated in our emails and text message. Jason Grimes said he would credit us back for a day and no one has honored this as of now 10/14/23. I called Jason and left a voice mail and he has not called back to tell us the final result. The truck was not sweep out. My husband sweep it out and the driver area was not disinfected. With covid and all it should have been thoroughly clean for the next driver.
richard GNice people. Easy to work with.
BLAKE T