Store is not very clean
Darrell C
Bridgeview Grocery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Halifax, NS B3M2K1
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Comment U-Haul Fonctionnement des avisVery good service
BHAVIKKUMAR JThe entire process was terrible. I was not notified that I would not be receiving furniture pads. When I got in the truck, the gas light was on and I had to waste miles to go to fill up the truck. Then I went to open the bed of the truck and I was immediately hit with a strong smell of garbage and manure and a pile of old furniture pads, tarps, and garbage. I had to clean all of the garbage and give a complete wipe down and febreeze before I put my items in. (This smell ruined my mattress and mattress topper as I wasn’t able to get it all out.) Then when returning the van 1.5 hours early (12:30pm) , I completely forgot the Dolly at my apartment less than 10 minutes away. Before even getting into the store to return the keys the employee became agressive that we had forgotten the Dolly because there was a costumer there to pick it up. I apologized and reminded him of my reservation time (8:00am-2:00pm) and that I would head back to the apartment to grab it before settling the bill. He began aggressively repeating that he needs the dolly at that moment, and I reassured him that I was going to get it. When we returned we asked if there would be any compensation for all of the issues we had faced. When explaining the issue of them charging previous customers a $25 fee if the van isn’t “sweep ready”, I asked why the van I rented was not checked. I was met with the employee laughing at me and claiming that the reason it was so messy was because people use it for moving things. We then came to an agreement of a 20$ discount, however they left out the $15 I spent out of pocket to fill the gas tank. When I reminded him- he deemed that that was the discount and the reimbursement- so it changed from a $20 discount to a $5 discount when I brought up the reimbursement(as I left gas in the truck). I then asked to pay on my debit as I didn’t want them charging my credit card and they refused a debit transaction. In the end the receipt that I received was a total of $39.07 and then later when checking my bank statement I was charged $64.69. I have photos and videos of everything. Let me know if those would be helpful for future training of your U-haul dealerships as this situation (my first time EVER renting a U-haul) should never happen again.
Tait HConsider replacing your managent team,this location is absolutely cery poorly managed a absolutely horrible to deal with ....
ROBERT JTruck had the wrong fuel amount. Had garbage in the front. White back light was broken. Timing belt squeaked very loud.
ANDREW W