Truck was OK....your website is well below average - starting with the "contactless pick-up" - which it is not. I spent about 20 minutes getting everything set-up, then, in the rain, it became obvious that there was much more to do when i picked up the truck. The fact that you have to contact the "alternate contact" - is ODD - and, should certainly be noted in the original sign-up process. The website timed out multiple times when i was trying to review the trucks status. i finally just left after 20 min of jerking aroud. Website was completely useless when i tried to extend my rental. And, really odd - rather than calling/texting or emailing me - you called the alternate contact - why?Thomas J.
Moving Truck Rental in Houston, TX at Plaza Auto Sales
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Houston, TX 77055
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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How do I get a copy of final invoice....its impossible to find on the websiteAnthony K.
Very helpful staff.Brian C.
First time using u haul and probably last time using u haul I felt cheated and i called customer service about it, charged 300$ for a 12 hour job not nice.Maria F.
Needs more cleanliness inside the cab.Sandra F.
Employees where rude and place was to small to have uhual's there.TRENT T.
Excellent customer serviceEsayas K.
The mobile app pick up process could be at least partially completed ahead of time so verification of alternative contacts is already done and you're not sitting at the truck waiting for approval.Jason C.
I was given incorrect information regarding the adjustment of my rental pick/return times.Bria F.
Left my phone holder in the truck hooe to be able to get it backguadalupe S.
Nothing. Very impressed with the experience. Worked out great.Troy M.
This truck was NOT ready to be rented out! 1. The office staff arrived 30 minutes past my 9:30am appointment. 2. Their software didn't work properly (or user error?) so 15 minutes was wasted getting a copy of my driver's license. (He finally gave up and used the copy machine.) 3. The truck inside was filthy - I had to sweep before I could use it. I took pics of the trash and food spilled out all over the driver's and passenger areas. Empty bottles overflowed from the door pockets. 4. The truck was labeled as having no exterior damage, but I submitted pictures of major scrapes and scratches all over that I could have been responsible for!!Julie R.
No hassle rental co. Clean truck, friendly staff.Michael Q.
The gentlemen there were super helpful and accommodating. Would definitely recommend and return back! Kuddos!Emilyariel G.
I would do the same thing again next time I need a UHAUL. Best experience Ive had. Thank you for the trust.Ernesto G.
Everything went well, this was my second time renting from this location. The 24/7 mobile pickup was something new, but it was easy to do. Definitely going back to them for my next move!Edith G.
Computer system wasn't working, took 50 minutes from time I walked in front door until the time I drove off with trailer. Small portion of lot allocated for uhaul equipment - picking up and returning equipment is difficult. Customer service really wasn't good either, front desk friendliness was terrible.Timothy G.
Customer serviceRengsochung L.
Wonderful and polite folks. Jose is will knock himself out to please the custumer. The owner will give advice and is very nice.MARVIN M.
My trailer and hitch came off while driving. When I called this location about this, he took no responsibility, had no sense of concern for me, and said to "just call customer service."jasmine W.
The driver side door needs to be adjusted so it closes easier.Patrick C.
Did the mobile check in and never gave the lock code. Had to call customer support multiple times which then took 30 more mins and that cut into our reservationDeborah C.
Very clean truck. Virtually damage free on the shell. The vehicle had 42,000 miles On it but I could have mistaken it for 5000. Owner was congenial.Rivers P.
Professional and courteous from the moment you walk in to the moment you walk out.Will return for surejossue G.
Rates are high. A $20 quick trip quickly added up to $105- plus I added gas. Please re-evaluate your rates. Other than that, it was quick and very easy!Alicia V.