When I arrived, I attempted to mobile check-in. After receiving multiple errors on the App, I went inside to speak with the representative. While I would rate her service a 10/10 the overall experience was not great. She informed me that someone else had taken the U-Haul that was meant for me which was creating the error. She was also having issues with the technology. She then advised there was another 10-foot U-Haul available but it hadn't been cleaned and it was under 1/4 of a tank of gas. I accepted due to having to get a piece of furniture moved. I am not sure who it was possible for someone to take the incorrect truck however, it took 30+ minutes in store to get a truck and the issue resolved. As mentioned, the representative was great and doing the best she could given the rough start to her Saturday.
Danielle Poling
Store House
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Indianapolis, IN 46229
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The lady at the desk was very helpful with my rental.
Robert StoffelHard to find this location. If it wasn't for my phone map to the location I might still be looking for it.
Michael WilliamsThe truck itself was in rough shape and shifted hard. The check in process requiring 7 pictures be taken at night in a poorly lit lot is both ridiculous and dangerous. Ended up hurting myself by banging into the trailer hitch because it was pitch black.
Meghan CadyPam provided excellent customer service!!!!
carolyn darring