Vehicle was dirty (looked like a carbonated beverage exploded over the passenger seat area). Large circular crack in the windshield on the passenger side. Vehicle only had 1/2 tank of gas when picked up. Attempted to contact drop off location several times & nobody answered so I called UHAUL directly. I was being transferred to scheduling and just like the drop off location, nobody answered. Extremely poor customer svc that felt directed towards a disabled veteran.
ANTHONY G
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lake Placid, NY 12946
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Dave from Lake Placid NY Uhaul has NEVER let us down when we needed a vehicle. We can always depend on him for great customer service. Don't let him go!!! Sincerely, Staff at Adirondack Medical Center, Saranac Lake New York.
Adk MNobody was there when I picked up at my designated time then I had to call and change my pickup to on my phone and then the app glitched and wouldn't scan my license. Nothing to do with the location but U-Haul in general is a rip off and I will not be renting again. I would've saved money just using my truck and making trips. They charged me an extra $50 for going 1 mile outside my mileage then charged me $30 for it not being directly on 3/8ths gas and charged me $50 for them having to put gas in it. When I picked up I had to put gas in it to make it to my destination and it was $50 to fill it. So they charged me $80 for half an 8th of gas. First and worst experience ever.
Mariah BNot all the lights worked on the trailer, wiring was hanging low on the trailer. Trailer was covered in road dirt/salt so a full inspection could not be completed.
Jonathan SArea wasn't plowed well. Had to drive between 2 storage units and the truck was getting stuck in iced slush that hadn't been cleared. The parking was not easy and ended up having to leave uhaul parked off the side near another truck.
Matthew C