They charged me for an extra day. Was to return rental on Monday. Returned it on Monday. And still got charged an extra day.. personal did not know what to do.
Louis K
County Market 458
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lewistown, IL 61542
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not only was this not our original pick-up location, once we finally went way out of our way to get there, they didn't have a dolly as I reserved.
MIchele MI got there and they lady said they don’t do u Haul at customer service so if that says anything I had to call u haul witch had to contact county market again and tell who ever was working how to do it they have two people trained to do u haul there they need more people trained so this is not a reoccurring problem this over all u Haul experience was by far the worst I’ve ever had with you guys hope my feed back helps you fix a few things
JESSE TWent to the drop off location as described above, went into the store but was told they didn't have the proper paperwork to return the trailer and didn't know how to do it otherwise. The store employees didn't inspect the trailer and offered no help whatsoever in taking the trailer off the vehicle. The trailer was not equipped with a trailer jack and with the length of the trailer and tongue it is very heavy. Luckily I am of above average strength but still, manually lifting it off the truck hitch isn't something the average person could easily accomplish and is dangerous in my opinion and could cause unnecessary injury. There needs to be a jack installed on the heavier trailers, something Uhaul might wanna consider. additionally, If county market cannot or is unwilling to train their employees properly then perhaps having a Uhaul location isn't for them!
GALEN MEverything was excellent, everyone I talk to through uhaul was very helpful and pleasant
Cassandra R