When I booked the rental, I was given an option to save over $60 by returning the truck in Havelock NC. When the lady in Lexington finished the reservation, she asked me where I wanted to return it and I said Havelock. She pulled it up on her map and said "Which one?" I said whichever Havelock location is closer to my home. She selected a location between Morehead City and Havelock and my discount disappeared. I want to know what happened to my discount. There were several uhaul locations I drove past to deliver this truck to this location.
JOHNNY E
Lexington Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lexington, NC 27292
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I dropped the truck off on Friday evening. The lady working in the gas station said only the manager could deal with Uhaule. She took my information and said it would be taken care on Saturday. Monday got a call from U-haul asking how long I was going to keep said truck? Drove 14 miles from my home to the drop off location to find the truck had not been put in the system. Had to make the gas station employee call the manager to find out why? Manager said they saw the paper with the information but didn't realize what it was! WTF! ????
Sonny QGas station location should be able to return truck during their entire open hours! Had issues using the contactless return(couldn’t recognize that I was in the correct return location), and the person working behind the counter couldn’t help.
Kevin HVery confused on drop off location. No signs saying what to do or where to go
Rahjgee CVery friendly and helpful. Easy transaction and I was on my way!
Michael B