I booked my rental on 2/28/21 for 5/13/21. The day I was going to pick it up, Uhaul said they actually rented the truck I need to someone else. The next closest truck was 50 miles away so they scheduled me to pick it up, but failed to mention they also doubled my price for the reservation since it changed. Making me pay the price for your inability to schedule correctly is poor business. I recommend inconveniencing a loved one to help you move before ever using this company.GAGE A.
Moving Truck Rental in Longmont, CO at Clover Basin Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Longmont, CO 80503
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Longmont, CO 80503
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Your 24/7 checkin does not work. I still needed to get help from the front deskLindsay A.
Terrible service. Inaccurate pick up time. He was pushing for insurance even though I denied and automatically added insurance protection. I picked up at 10 am and he wanted a return by 9:30am. I wanted to return a day earlier but he didn't allow me. It seems like he just doesn't want me to give refund for a day.Vishrut S.
it had good lighting for dropping off late at night, which is helpfulToby E.
Please make sure you tell your next customer about the $20 convenience fee, if you return equipment after hours. Not mentioning that alone, even after a conversation about after hours returns, is underhanded. Especially, when you do go over other upcharges, such as insurance.Vinod V.
Easy pick up/check in online and easy after hours drop off!Naomi V.
Professional, friendly service. Also, office was immaculately clean and welcoming. Very pleasant experience.John D.
Excellent service - thanks!Craig J.
Courteous accommodating and convenientDanielle S.
Everything was great!!!Danielle S.
The Asst. Mngr., Christian, was very nice and helpful, as well as understanding of my time crunch and frustration with attempts to use the Nelson Road (had moved in last two weeks, unknown to me or anyone at Uhaul it seems) and Eagles Nest locations.Joseph M.
clean the vans out before the next person uses it.Calvin F.
I dispute fuel and after hours charge as the gas was a little more than expected and I sent location from my device. The truck was not even due until the next day. Last time I rented I was charged a cleaning fee that shouldn't have happened either.Wynell W.
After hours drop off fee for a car trailer are you kidding me!? I dropped it off early two days prior to due date because the location didn't open until noon. Was it hard to move the train into you gated yard!!! I have dropped off other equipment at different location when they weren't open and never rcvd a charge - this was not stated clearly in anything I saw that there would be a charge for dropping off early.Chris F.
3 empty water bottles and ash in the ashtray the cup holders had grime too.Ethan D.
Renting the U-Haul truck was so easy, and I was able to get it with little notice. Eric was enjoyable to work with setting up the rental. For me personally, the location for pick up was perfect.LORRAINE H.
Eric at Longmont U-Haul was GREAT! I was concerned that although I had requested a 5x8 trailer that it would not be available. He kept me informed - actually returned my calls and modified my reservations to help me with my move. Great help when I arrived with testing and hook up. Highly recommended. My only concern was that what I needed would not be available but it worked out well.Stephen H.
Great service picking up!Daniel H.
truck was filthy at pickupDennis M.
The door was locked during business hours and I was not able to be helped until the one person working returned from somewhere in the lot of storage spaces. There was no sign indicating that anyone would be back and I waited for over 10 minutes before I was able to get inside to get the keys for my reserved Uhaul. The person was rude and said that they could not help me with my reservation despite me having clearly communicated my reservation information. They expressed they did not have my reservation, then when they found it, reported that I had already checked out a vehicle, which was false. When I told them (again) the number of the truck on my reservation, which was outside and I needed keys for, they again said they couldn't give me keys for a checked out vehicle. I then showed the person my phone which showed that my instruction was to get the keys from this person, they then again stated they couldn't help, saying they didn't have the truck I was referring to. They then started reading the truck numbers off of all of the keys, and when they said the number of my truck, I expressed that is the one that matches my reservation and they gave me the keys. It was all so rude and this person was clearly not comfortable with the practices of the mobile check in.Gabriella D.
Even though I arrived during posted business hours, the door was locked and no one answered the phone. An employee did return and open the door before I left the premises. The parking lot does not have room for trucks 20' or longer.SETH T.
I was told I would get $25 credit if the gas tank was higher than 1/8... When I returned the truck that credit was denied because it was not on the digital notes.Jean Michel B.
Easy drop offYAN R.
This was not the location I expected to have to pick up from and the truck was half the size of the one I ordered. The last minute change by Uhaul was unacceptable. I'll never use Uhaul again if this isn't rectified.Henry R.
Best U-Haul experience I've had! Staff was very friendly and helpful, it made my moving experience a lot less stressful.Stanley S.