The U-Haul Neighborhood Dealer (Lytle Mini Storage) was listed on uhaul website as a 24 hour truck rental drop-off point. I dropped the truck off on Sunday as per my agreement, however; I accidentally forgot the dolly I also rented on the contract 1 1/2 hours away at the other house. I picked up the dolly early Monday morning and attempted to return it to the nearest uhaul location. They were unable to accept it because the truck had not been received as returned in the system. The Customer Service Representative (very nice) tried to contact the uhaul site where I dropped off the truck in Lytle but no one ever answered the phone. It was then we discovered that the site I dropped the truck off at was Closed on Mondays. The nice woman at the Kerrville Uhaul office instructed me to drop the 12 $a day dolly rental where I dropped off the truck in Lytle and place it in the back of the truck and come Tuesday morning when the Lytle Uhaul office opens they will check in the truck and dolly sinced the Lytle office was closed on Mondays. Well; come Monday afternoon I received a call from the Lytle office (which is closed on Mondays) where I dropped off the truck saying they are going to charge me a total additional day of 40 $because of the missing dolly. I firmly disagreed with the woman and explained that I tried to return it at a Kerrville Uhaul location and would have been able to if she would have only answered her phone when the Kerrville office called her. I said I refuse to pay the 40 $but would gladly pay 12 $for an additional day on the dolly. She then threatened to charge me 150 $for the dolly and that I would still have to return the dolly. I said he'll no, for 150 $I'll keep the dolly. She then stated she would call the cops and report it as stolen and give them my address. After a few (several) more words she said if I return the dolly and place it in the truck then Tuesday when they normally open she would accept everything with no additional charge, which I agreed to do and I did. She said technically she would have charged me 150 $anyway even with the dolly present come Tuesday morning because the truck would have been accepted in the system a day late. My big question is why on the Uhaul website is this Lytle location listed as a 24 hour a day drop-off point if the office isn't there to do There Job On Time and just charge a late fee to the customer? Why, why, why, there is No logical answer you can provide for this question so don't even try. I read every sign twice at the Lytle drop-off office location before dropping the keys in the designated drop-off slot by the front door and none, let me repeat; none of them said anything in relation to not being a 24hr drop-off point, nor anything about being Charged Late Charges! Is this truly how Uhaul operates? Sad! U-Haul Neighborhood Dealer, Lytle Mini Storage, Lytle, TexasLouis V.
Moving Truck Rental in Lytle, TX at Lytle Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lytle, TX 78052
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar au ven : 9h30 am à 5h pm
- Sam : 9h30 am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lytle, TX 78052
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Vos précieux commentaires nous aideront à mieux vous servir.
have the trucks washedElizabeth M.
Online drop offAlma Z.
Your online service is seriously lacking. I was charged for an extra day because I was the person that had the app, but not the person that turned in the truck.Belinda G.
Explain the online process more thoroughly. I was unaware that I would have to provide references before I could complete the process. So on a Sunday Morning all my references are asleep which prolonged the process two hours. Not so easy peasy.Andrew G.
Friendly and service was quick.Dora R.
The people were nice and helpful, but the office was in deplorable conditions. Highly recommend professional cleaner and organizer.Miriam H.
Service was excellent. Keep up the good work!Gordon H.
I can not wait to rent from them again. fast and friendly service.Dora R.
The lady was very nice and she was very helpful with all my questions that I had. Great service.Nancy J.
We are satisfied with the overal experience from picking up the truck to receiving the bill. thank you,Dora R.
They seemed helpful but the man helping us thought he was helping to save us money but had us paying WAY more than we needed to. He happily changed around my preferences because I asked and the total went down a lot. So make sure to ask questions.Katie B.
I do not believe there is anything that you can do you be friendly. The lady that helped us out was very awesome and I really appreciated her service and hospitality whenever I need to use the U-Haul I will definitely be using you guys great jobRoger S.
She was awesome and friendly and helpful ,David R.
Very friendly.Kevin S.
I didnt speak to anyone at this location because we were just dropping of the truck but I have rented from this location before and they are very helpful and thorough.Matthew H.
Customer service is awesome! Very friendly family environment.Charles P.
The equipment was well maintained and the owner was thorough walking around with my husband and showing him any issues already marked. The only problem we had was the blankets had burs on them which is a common south Texas problem.Rebecca M.
Great customer service, very friendly and I will recommend them to family and friendsJoe V.
The office is filthy. I was afraid to sit down.Elia D.
We received excellent customer service through out the moving process. Catherine, the U-HAUL Representative, is clearly passionate about U-HAUL, enjoys helping people; and works well with others. We were greeted in a friendly manner, and that made us feel at home. The truck was clean and ready for service when we received it, and it performed very good through out the move. I would recommend U-HAUL to family, friends, and others, and especially this location for their moving needs. Thanks for making our move a pleasant experience. Do not change a thing. Keep providing â€œKnock Your Socks Off Serviceâ€. Thanks for all you do.Olivia M.
The truck was dirty in the cab. There was a piece of wood in the back from a previous user. The truck is way past due for an oil change. It was making a loud whining noise while it was being driven. The lady in the office was very nice though.Melinda W.
The lafy was very friendly.Rachel V.
Clean the vehicle.Lynn C.