Christy and Carol at Safe Store on Hwy 22 were very accommodating by meeting all of my needs for renting a cargo van for work purposes. I have rented a storage unit from them for over 11 years and they know me as a good customer. I was very aggravated by the UHaul representor Darryl from Picayune, MS with the phone number 601-347-4348. I had given them my Company's credit card but gave them the wrong CV number. Carol called me at 2:03 on the 1/19 but i missed her call and was listening to her message and 2:07, 1/19 your Rep called and said "Carol is trying to reach you for the CV number"....he acted like I was ignoring her call and trying to get away with something which made me feel horrible for her and me. I hope this isn't a normal practice and we should all get an apology from him.Carin G.
Moving Truck Rental in Mandeville, LA at Hwy 22 Safe Stor
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Mandeville, LA 70471
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Daryl the field manager was excellent, he went over and beyond to help us rent a trailer, even working after hours to make sure we were safe with uhauls's equipment. Christy the office attendant stayed after hours until we got there to pick up the trailer and the other attendant ( I think her name was Carol) helped to check us in and was very efficient. Very good experience because of those employees mentioned.Miguel B.
Are not there when supposed to be, do not return calls, say they don't handle trailer returns. Despite having returned one there before and was listed as a drop off place online and for me to pick from by uhaul. How to improve? Drop them as a uhaul contractor. Worse than worthless. This place has me completely rethinking if I will use uhaul again in 6 weeks as I was planning. The time I spent trying to get their job jone was unacceptable.DANA C.
The van was the nicest I had ever gotten. However, even doing the app check in, they make you go inside, stand there forever, and sign paperwork.... even though you already did everything and uploaded your license in the app. It's so dumb. I don't want to talk to people and waste time.Kylie F.
Great experience with the young lady Very nice and helpfulWilliam C.
The location and van were very good. The site employee was great and very helpful but her internet connection was VERRRY slow both days (pick up and drop off) so both times it took 15 - 20 minutes to do everything on her computer.Ricardo E.
There were some issues with the system not taking one of the cards (the one used to hold the reservation over the phone), but we got it squared away.michele P.
It was a great experience. Christy was great to work with.Daniel A.
Excellent service.Robert P.
The mirror on the drivers side started spinning and later fell off. It was a safety hazard and scary. We had to tape it back on in order to get back home.Caroline P.
I was told at pickup the rental was good for 24 hrs. Was charged for 2 days, not one. That is the only reason you're not getting an excellent review. If it was the location's error, then more customer service training is needed.William L.
Everyone was very nice and helpful.Leonard R.
Awesome facility! Very welcoming. Ms. Kristi went above and beyond to welcome me. She made the drop off for the trailer a very seamless process. WIll plan to use them again and recommend to friends.mark F.
Reservation was wrong. Told couldn't change there but could take care of at drop off. Red made for one way and received in town truck and charged for two days.Jeff M.
Friendly and helpful customer serviceEdward M.
As mentioned prior the grease was thick on all trailer parts, so I asked the person at the drop off to help me,given I was going to work. She said she knew nothing about unhooking trailers ! .. so I did it and had then to find a place to have the grease removed .. again .. yes this was a disaster.Steve B.
Had a problem with my hitch and U-Haul Service sent someone quickly to remedy, so no problem! Appreciate you!James C.
Worst customer service I have every experienced. Sales lady was rude, cursing several times, and disrespected myself and my colleague. She then told me I could not bring the trailer to the closest location to where I was moving, I had to drive an additional 62 miles out of the way to bring it back to that location. Then in an attempt to make up for how she acted, she said since I had to turn it in about an hour late, I would not be charged the second day, which I was charged anyway. I have used uhaul several times and this is by far the worst.Jack G.
Moving from one house to another is a pain in the rear end. Christy helped mike the process a lot easier. Everything was in order and The Truck was the perfect size for my needs. I would recommend this company to everyone.Ronald B.
Christy was very helpful and friendly. She worked very hard to make sure I was satisfied, and explained everything very well. It was a pleasure doing business with U-Hall, and Safe-Stor.Leonard R.
Service person very friendly and helpful. Trailer lights and connectors worked well.kenneth S.
As indicated in my phone call, this location needs to focus on basic customer service and communication.Jason K.
Very friendlyMark L.
The customer service is amazing! I love the nice ladies there that are very helpful and fun!Kelley C.
The move did not start off well, as I'd refused the additional coverage and yet it was added and my card already charged. When I brought this to the attention of the rep, she reversed the entire charge and was about to charge my card a second time. Knowing that the reversal charge would not immediately be available, I informed the rep that I did not have enough to cover double charges. She continued to say it would be immediately reversed on my card, to which I told her it would not happen. We finally contacted Uhaul and they advised not to recharge my card at that time, but I spent the 4 days sweating whether my card would be cleaned out by another charge. In the end, the charges were reconciled without a double charge.Edward P.