I was told when the reservation was made that the store was closed for lunch until 2 pm. I had a 2 pm reservation. I arrived at 1:55 pm and it was closed. At 2:10 pm, I called the phone number on the Store Front. Wendy answered and stated she was at lunch. I informed her that was told that you would be at lunch until 2 pm. I had a 2 pm reservation. When she arrived she did my paperwork. I was in a hurry because I wanted to get the rental vehicle back before they closed at 4 pm. I asked if they would open until 4 pm and Wendy stated that she was leaving early and would be closed by 3:30 pm. In a hurry to leave I did not check my paperwork closely. Wendy told me that the bill would be approximately $54.00. I said no, my reservation estimate was $43.00. She stated, no the bill would be $54.00. In a hurry to leave and get back, I did not argue. I arrived back at the location at 3:35 pm and Wendy was still there. I quickly parked the van and went inside. While Wendy was checking the mileage and the van, i located my reservation and noted a collision waiver had be added to my bill. I did not have this on my original reservation. I told Wendy about this and she stated that my bill was $53,2 and there is nothing she can do about it. She told me to contact the 800 number and gave me the number 1-800-535-6762. I left dissatisfied. I had some issues the previous day. I made a reservation and then approximately an hour later I received a call from a lady, I am sorry I did not get her name, who informed me that she was unable to honor my reservation. I told her about the reservation guarantee. She apologized again and told me to call the 800 number. I called the 800 number and got Laura Hudson, the Traffic Control Manager on the phone. You should make her Vice President of Marketing and Customer Relations!! She handled my reservation issue and totally satisfied any concerns I had. She then attempted to get my Reservation Guarantee refund. Laura stated that her computer was a little slow and was not booting up properly. She did not stop there or let it stop from trying to assist me. Laura told me that she would send me a text with a direct number to her and to please call her the next morning and she would solve my problem. And SHE DID!! No issues, no problems. She informed me that a $50 refund would be on my credit card account. Laura warned me that it might take a couple of days to show up as it depends how the card company handles the transaction. i said thank you and good bye. I had such a pleasant, wonderful experience with Laura. Thank You Laura. This brings me back to my collusion waiver. I called the direct line Laura gave me at 5 pm in hopes that she would still be there. Unfortunately, she was not. I explained my collision waiver issue with Joseph. He tole me that I have to contact the store that I got the van from to rectify the problem. Now I will be caught in the who will take responsibility conundrum. I would like the $11 collision waiver refunded back to my credit card. If you go through all the reservation steps i did via computer and with Laura, you will see that I never authorized the waiver fee. Thank you for your time and consideration. John Moran
John M.
Hwy 22 Safe Stor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mandeville, LA 70471
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The site is protected by a gate and no code was given to access the area. I had to wait to follow someone in. The uHaul keydrop lockbox had been vandalized and actually opened when I dropped the key inside. I removed the key out of theft concerns. I attempted to call uHaul but was placed on hold for an extended time. I found an emergency contact number posted on the door and contacted Joey was very helpful and had me use a different dropbox for the storage facility.
Jody W.There was no one at the locked facility to assist with my pickup. I had to call several phone numbers to get someone to come and allow me to pickup the truck. Took almost an hour.
Raymond C.We needed a uhaul unexpectedly and we were able to get one last minute. That was awesome
Kory H.Christy and Wendy were amazing! They are both excellent models for customer satisfaction!
Judith M.