Was suppose to pick up at 9:00 place wasn't open when I got there. Sat and waited. Place didn't open till 9:20. Place looks like a hoarder lives there. Old house. Dirty. Not handicap accessible. Very non-professional building. Old pizza boxes and junk everywhere. Truck was not ready. Truck was never cleaned. Truck was never backed out. No walk around with the agent. Told me half a tank in gas but that was a lie. Needle was past half tank empty. Obviously they never checked. Hell she didn't seem to even acknowledge me or the fact that she was late. Felt like she was doing me a service. I reserved a 20 footer ended with a 26 footer. Charged more, cost me more in gas. U-Haul never once offered me a break in price. This is classic bait and switch and highly unethical. I will never rent from U-Haul Again! Shame on a once great company.
JAY F.
Deans Northtown Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mankato, MN 56001
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Vos précieux commentaires nous aideront à mieux vous servir.
The lady who helped me the second day I had the truck was so nice and understanding. Best customer service rep met.
Diante J.The alignment in the truck was so bad. We couldn't go above 50-55 mph due to it shaking violently. This literally caused us to cut our trip in half and stay in Rapid City,SD because it was taking so long. The engine light came on. We were NOT notified that upon pick up we were not going to be provided with an appliance Dolly or moving blankets as requested so we didn't have either item which made moving that much more difficult and my deceased mothers China hutch now has small gouges in it due to no moving blankets even though we were oh so careful with it. I'm not sure why uhaul had us pick up from this location instead of the Madison Avenue location as Madison Avenue appeared to have an overflowing lot of trucks!
Shelley S.Online pickup system was horrible.
KIMBERLEE K.The 6x12 trailer had no tongue jack and the tongue was buried in a snow drift and resting on the ground. Had to manually lift it from the ground onto to the vehicle hitch. Chains were way to long and had to be wrapped around the tongue and hitch so they weren't dragging on the ground. Inside of trailer was filthy. Office was like a bad hoarding situation and smelled of cigarettes. Only thing good about the place was the location.
Kory B.