I already posted all this on a review I received after having to call cs. But I had to do mobile pick up bc location was closed. All is going well until it gets to the part of the keys. It says no info on keys, call this number. So I did. The guy, David, was the only saving grace. First he says wow I have nothing in the notes either I need to make some calls. After he made those calls, he was able to get me the lock box number. But from start to finish I was there 20-30 minutes just to pick up the truck. The inside of the truck on the lower dash area was nothing but muddy scrapes and foot prints. When I was returning the truck it asked if it was clean and I didn't want to say no bc it implied I dirtied it. But a simple wet rag would have fixed it in 2 seconds. I paid 10 dollars for a dozen furniture pads as they call it and received zero. I'm waiting on someone to reach out bc I want compensated for my time, and the 10 bucks for the furniture pads. I had to use my good blankets. I was literally only moving stuff from my garage to a storage unit and I think it took longer pissing around with trying to get the truck than it did to do said move. David said it showed I started the pick up at 1:50 and 2:15 I made a text and a call letting my helpers know I was pulling out. I made the reservation 2 days prior so that should be ample time to see my order, load the truck with what I requested and paid for, and wipe the damn dash off. I will never use this location again. And it's unfortunate bc it's the closest to both me and my storage unit. If you feel your time is valuable, and want quality service for your money, choose a different location.
Sara K
Sasco Specialty Advertising
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mansfield, OH 44905
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HARLEN SThe mobile check in process took a little longer than I would have liked.
Michael HOnce I got to 30mph or above the truck drove rough almost like their was a flat tire. I only drove in town however, I wouldn't have wanted to drive it on the highway.
Hedi TGreg was very helpful and the transaction was quick and complete. Yes, I would come back to this location for future rental needs.
DONALD C