The process of renting a u-haul from this location was far less seamless than any of the various other locations we have used over the last several years. The rep seemed unfamiliar with the procedures. He also seemed surprised when I requested the blankets we had paid for. We hooked up the u-haul ourselves, and the rep did not check the connection. About a block from the facility our trailer came off of the hitch! The entire process from entering the facility to leaving took about an hour.
John M
Quick Stop Mascoutah
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mascoutah, IL 62258
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I specifically called and and asked if I could drop off the truck to any uhaul location and was told multiple times that I could, yet I was charged an incorrect drop off fee due to her misinformation.
Jennifer DThanks, Ahmed. We appreciate you.
Rachel SNo Internet connection so they had to use my phone as a hot spot to process the transaction and that took an hour to work through the process and when I returned the trailer no one knew how to close me out. A training issue for the new employee
Mark HYour U-Haul App (Android) needs work. No matter what I tried, I couldn't "check-in". I kept getting a location error, even though app location permissions were set correctly.
Francis W