My original reservation was canceled. Caused my trip to start and end late. Second reservation fell through because the person running the location decided to leave early. I called and tried to get him to fofill his obligation of renting me the tow dolly. He did not return and wasn't at all concerned about my problems. I called uhaul 888 number. The woman was helpful and located me one back in Medford. So I returned to Medford. The owner of the shop was Mark, he and his employee we're awesome. They were able to rent me the tow dolly even though the uhaul site was seemingly not allowing it. Overall a lousy experience with uhaul. I hope to never need to rent equipment of any type from them again. I found managers at crater lake location to be less than helpful in resolving the mistakes that left me without the original trailer that I reserved. The series of problems due to uhaul dropping the ball several times caused me to be on the road for much longer than I should have been. The run-around costed me plenty of dollars in diesel. I would like very much to be remembered for my added expenses, I have seen that empathy is not uhauls strong point so I won't hold my breath on that. I am considering doing a more formal complaint-it's not that your two locations in Oregon don't deserve it, it's more that I think it will fall on deaf ears.
MARK H.
Medford Autocare
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Medford, OR 97504
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Boessl A.Rental experience was very smooth.
Roger R.I can't think of any approvment needed, very very good service.
Lloyd A.Very helpful staff. It was easy to extend the rental and take the extra time we needed to move things into our new home. Thank you!
Richard R.