The pick up and drop off location was changed on me twice! I was charged extra for no reason. When I received the truck, the gauge indicated empty and I had 5 miles before empty. Truck displayed. The employee at pick up marked it at 1/4 of a tank. And only changed it after to 1/8.. the truck was not in good working condition. The wiper blades do not work. The wiper jet was not working either. The truck was buried in snow and I had to shovel the truck out of a snow bank. This is the worst service ever!!!!!!!Nathan L.
Moving Truck Rental in Montreal, QC at E N E Auto Vente Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Montreal, QC H4K1M7
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This was by far my worst ever rental experience. U-haul changed pick up location 1 hour prior, the new location did not have any available truck, the representative at 1150 decarie montreal was not helpful at all. He didn't even call other dealers or uhaul for help and askede to contact uhaul myself. After 2 hours of calling and waiting on the phone I got another truck at another place. I went to pick up my car and it was towed so I had to lay 116 cad because of your mistake which made me forgot I had to relocate my car. Please do not make a reservation when there aren't enough trucks available. Was Last time at uhaulAMIN S.
Cons: no dolly available despite ordering online, scarce parking space, icy. Pros: friendly serviceFlorin M.
There was a sofa in the truck that I have to remove and put back in when I came back. The truck was park on a street 2 blocks away because of road works. A neighbor came to me to complain about the truck parked in front of his house since 2 weeks.Simon-Pierre H.
The garage manager was 1 hour late and I noticed that I was charged 10$ more it should beKarym R.
The locationPeggy B.
Ã‡a sent mauvais Ã l'intÃ©rieur du vÃ©hicule. Le reprÃ©sentant est trÃ¨s lent, prÃ¨s d'une heure pour prÃ©parer le contrat.ABDELMAJID M.
Bad customer service at the place and I even called customer services and they HangUp on me!!! Very disrespecteful!!Kenny M.
The service was good Gentleman was fairThaer A.
SEND them to ANOTHER LOCATION! I had reserved for 9 a.m. No one was there; the place was closed. I called the different number on the window 10+ times, and even went to businesses next door to try to contact the owner. He arrived at 10 and it took him a while to settle in. The truck I'd reserved was present, but it had not been processed from the previous rental, so he could not give it to me. He needed to call his supervisor to resolve the previous issue, wasting even more time. I finally got the truck, used it and then returned it a bit early. Once again, there was no one on site, but a note saying "back in 10". I had to call and leave numerous messages, only to get a call back to say he'd be back in 10 minutes. So, more wasted time!! At that point I thought of just leaving and brining the truck to another location, or simply dropping the keys in the box and taking off. But he finally arrived. The last issue I have is that while I had used a credit card for the initial transaction as required, I indicated that I wanted to pay with my debit card, but his machine did not work and I ended up having to use my credit card anyway. While all these things may happen individually, and are perfectly understandable, the fact that they all occurred in one single transaction is absolutely ridiculous!!! There seemed to be an obstacle every step of the way! All in all, it was more complicated than it needed to be for no reason whatsoever. I will never, ever be returning to that location.Evanthia K.
I appreciate the flexibility and how fast to find urgent solutions.This was a very good experience.The phone line for calls sometime very busy, need improvementsMarie Goretti H.
I hade an issue to self return, I would take picture of the dashboard but it would not let me continue. I had to go so I dropped the key then contacted uhaul through live chat and sent the dashboard picture but I am currently contesting my receipt because I got charged for 2 periods when I only kept the truck for 4 hours! My experience was good until the trouble to return and I hope this will be fixed very soon.Melvin H.
Please make sure once one books a rental online with all required information he/ she should not be ask again to provide the same information to your agent. Going through same process all over again. Of coarse one or two pieces of ID should be required for the pickup the key or the pre-inspection of the equipment as every necessary measures. ThanksSajad S.
We dropped off the truck a day earlier to our specified location and from the start, we could park on the lot (we used the sidewalk) because cars we park mish mash all over. The owner of the place knew we were coming but said that we weren't on his system and made us call uhaul to fix the situation and only accepted the truck once they said that it was on the system. No final report from him, so I took a picture of the odometer and fuel gauge and walk around the truck to make him see that there were no damages.Michel H.
The van was frozen into place and we far not had weather to do that in over a week. I was also waiting for over 45 minutes to get out with the truck. I also was not automatically given a copy of the contract. I had to demand one. Once I came back with the truck, It was still over 15 minutes for me to get a copy of the receipt. I would not ever rent from this location agsinChristopher S.
The guy opened his garage 20 minutes later than suppossed after i have called im three times.... 1h30 later after a lot of troubles with "his informatic system" supossedly! Been too late to take the car so i paid for nothing... Big lost of time and money!!!! This guy doest speak a word of french and he is note able to do nothing with a computer....very incompÃ©tent. Finnaly it is your technical support that made this rental possible... They entered the computer and do it at his place...very angry with all of this experimentMaxime T.