Customer service with the current employee
Nicole M
CARS Bike Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mounds View, MN 55112
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I would appreciate the Uhaul employee to briefly explain the return process to me as a first time time renter for the trailer. The guy whom helped me did not explain the return process to me. All he said was to return the trailer and take a picture if I want. I was very confused as there is not any kind of documentation process. He repeated the same answer after I asked him again. I came back twice to the location in order to proper return and document the trailer return in the sub-zero temperature. I only found out how to properly return the trailer through my own research. Please ensure employees are properly train to inform customer correctly in order to ensure customer satisfaction. It is very difficult for customers to rate a business's services when the services are completed by the customer themselve and the employee taking the role of the customer. The second reason for the bad rating is this same employee (Bruce) put his need first before mine. There was an issue with the first trailer, but instead of issue me a new trailer first and let me leave Bruce delayed my rental time by contacting Uhaul service to resolve the trailer with issue first. Once that was completed, then he procceed with another trailer for me. He clearly does not value my business and respect my time.
PHONG VHas nothing to do with the drop off place, but I got charged for going over my mileage because after all was signed and confirmed. U-haul changed my drop off place , and that made me go over the mileage U-haul allowed. Otherwise everything worked well. The truck had a minor exhaust leak I think, made the truck just a touch loud, but didn't have any effect on use. Dean
Dean AGreat people to work with
DEBRA DMy receipt said to drop off at Maplewood as my storage unit public storage was in Hugo and close to the drop off point drove to drop off.and store says it open till seven but was closed at 5:30 called you number and was informed the drop off was supposed to be in mounds view why was drop off different from my receipt?by then it to late had to keep truck till Monday then drive to the other side of town.never had this trouble using U-Haul before will think long and hard for my next move who to rent from
Brian G