Automated pick up system is annoying...self serve pick up with no discount for doing the work...check in...check out...clean vehicle and provide all of the documentation.
NARCISSUS G
C&C Cycle
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mount Pearl, NL A1N4L3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Upon arriving to pick up the equipment, the person helping us didn’t know much about it. I got stuck in my car when I got it onto the auto transport, because he didn’t know that the fender could be opened to allow me to open my door. That took 10 minutes of a panic attack. Upon turning the equipment in at the drop off site, they noted that he had never put the emergency chain on my vehicle, so I drove from Newfoundland to Ontario like that. Extremely disappointed and I’m fortunate that I’m a good driver and didn’t need it. Thank goodness. Would never go there again.
Myron HThe fuel gauge was not working well and I added 3 times more gas than needed. It was very frustrating.
Aelson AI was provided a quote directly from U-Haul and assumed when I picked up that quote would remain the same but I was charged for a coverage that I did not add
TANYA MWe had a really difficult time getting the app to work for pickup. We requested assistance but never heard from anyone. We went to u-haul on kenmount road only for them to tell us they can't help us. We went back a second time and managed to get it to work then but it was a long process. It took us over an hour to get the u-haul. You should be able to enter your information in the app before you get there so that much is done. Instead of having to be at the location before you can do anything. The first step is to scan the lockbox so then I was stood out in the cold trying to enter all the information and take pictures of my drivers license. I eventually went to sit in the car as it was taking a long time to get all the information entered. The app is not exactly user friendly. When I would go to the next text box the keyboard would block up of course but it would block what I was actually typing so I had to get rid of the keyboard each time to see if the information was correct. It would also change my addresses to what they thought was correct causing me to have to fix it again. I think if you were able to enter all this information before you get to the pickup location and the app had some adjustments it could be a better experience.
Megan C