Excelent
Eduardo J
Auto Glass Works
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Newark, NJ 07114
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisAll maintenance lights were on The van was dirty; the box had with Q-tips and caps on the floor She refused to use it and returned it after less than an hour
Raed DThere was a small trash left, but it was not eyesore.
Daniel IThe U-Haul truck was missing a side mirror when I picked it up. I had to bring the issue to the staff's attention before they addressed it. While they eventually installed a replacement mirror, it caused an unnecessary delay. A vehicle should never be rented out without a properly installed side mirror, as it is an essential safety feature. In addition, my reservation was mistakenly canceled after I had already picked up the truck because it was assumed that I had missed my pickup appointment. I had to contact U-Haul to have the reservation reinstated. This was particularly important because an active reservation was required to ensure I could properly return the truck at my destination. This issue caused additional inconvenience and could have been avoided with better coordination.
Alexander HI picked up the truck using my mobile so the key was in the key pad. When I arrived to my location in NYC the back latch had a lock and the lock key was not attached to the truck keys or nowhere to be found. I called customer service and the first Representative response was “oh just take the truck back for refund and get a new one”. I told him do even see how far I am from the location I rented the truck ? About 30 miles! Then he transferred me to road side assistance and was told nothing could be done. I didn’t take that answer because I know this situation has happened before. I called again and finally found Miriam who was so kind and helpful. She actually got me someone to break the lock. I did have to wait an hour for the person to arrive, but at least the problem was solved. The whole ordeal until I finally arrived home took 6 hrs instead of the 3 hrs planned. This facility and ALL facilities need to make sure the trucks are ready in all aspects before the customer arrives. A lot of these places are closed by 5:00 PM so it’s not fare for us customers to be subjected to this type of situations so stressful. Moving is already stressful enough. I hope they improve on checking their trucks/equipments.
Zuleika S