Our experience was horrible. When we went to pick up the truck, the employees struggled to walk us through the steps to get us signed in and a contract completed. They couldn't even figure out how to unlock the box the key was stored in. We had to wait for someone to come help them open it. Due to the staff's incompetence, it took us over 45 minutes to get the truck. This location should not be providing services on behalf of Uhaul.
Shannon C
Smoke Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oklahoma City, OK 73114
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- 1,5 - Cote moyenne des clients
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Check in took forever because the employees are not properly trained on how to process customers through the iPad app, which kind of makes sense, since this location is, after all, a convenience store, and not a very nice one at that.
JOSHUA MRequested moving blankets and they were not in the vehicle.
CRAIG HThe guy on this location got the Truck key without checking it and when I asked him, he told me everything is ok and we can check later and send you a receipt by email. I did full the truck tank but this guy charged me $67.50 for filling fuel (15 gallons) and I had driven just 39 miles!!! It was terrible!!! Now, I am in touch with customer service and I'm waiting for my complain processing. DO NOT CHOOSE THIS LOCATION!!!
MAHDI RTruck dirty. Windshield covered with bugs. Back tire on passengers side worn down and sidewall was work from being flat!!
Timothy C