I got charged for multiple days that I should've not got charged for. It's literally put my bank account in the negative because I was not expecting a large payment to come out like it did after a very lengthy stay at town for doctors appointments for my sick child I am highly upset.
opal t
Saxony Park
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Paducah, KY 42001
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We had a mobile drop off and it went easy. Lot was very easy to find and navigate to park the truck. It was unclear where to put the key but the office had a mail slot so we assumed we just drop it there.
Elizabeth Cvery limited supply of equipment. very short business hours.
anthony aHave more locations like this.
William BNone of the scratches or paint chips were marked on the truck. Doing self check could result in someone not paying attention to details and getting charged for damage that they did not do. With AT&T I only had 1 -2 bars and LTE so the check in process took me an hour. During the the check-in process the lock would not open, I clicked the link to get help but it took me to a video of a completely different lock. When I clicked back it took me out of may check in process and I could not get back to the pick up my truck option to complete the process. I called Truck Share to wait on hold to be told how to open a completely different lock (all of this while standing in the rain). I eventually handed my phone to my wife to use two hands and figured out the lock had to be squeezed to unlock - truck share did send me a link to complete the pick up. The truck was dirty inside and the app said I had uploaded the maximum number of pictures so I was unable to visually document the dirty floors, sand everywhere (from the muddy gravel parking lot that the truck was sitting in) and all the compartments were dirty. The truck had a rattle when taking off and sounded like transmission noise at times but then would be fine the next time I took off from a stop. I called truck share waited on hold told them, put back on hold to then get transferred to a department was not there??? I had to call back wait on hold by that representative never put me on hold and made a not of the noise. After loaded our mattress I saw the grease smeared on the wall of the truck. Someone gobbed red grease in the track for the roll up door. I had to wipe excess grease off the track. I then had to clean grease off the wall and floor. If that was not caught that could ruin someone's furniture. Not sure who the idiot is that gunked grease in the track like that but they need to be fired. Dropped the truck off also took forever do to the poor cell reception at the location.
Joe L