When I got out of the truck near the dropoff location, someone ran up to me and demanded I give them the keys. He just kept saying "give me the keys give me the keys" he was so pushy and abrasive I thought he was trying to scam me or steal the U-haul or something. I finally asked "do you work here" and he barked "yes" at me like I was crazy and kept being pushy trying to get me to hand over the keys right there on the sidewalk. No papers to sign or anything. He did not say that he worked there or have any identifying information on him or a uniform of any kind. He acted very put out when I insisted on going inside to change the keys so I could at least try to verify that he worked there. He just went behind the computer and started clicking on things without looking at me or saying anything and then he was like "oh, so now you'll give me the keys" like I was some kind of idiot for not just assuming a random man that ran at me in the street and demanded I hand him the keys worked there. He didn't offer me a receipt or anything to sign or verify any of my information. It was a really weird and unpleasant interaction
KENDRA H
Vans Towing Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Portland, OR 97209
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- 3,5 - Cote moyenne des clients
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Was super fast and friendly
JUANA ZCharged me for 2 days when I clearly only had it for 1 day. Having to argue with them and customer service, very unpleasant experience and really underhanded and not a way to treat a customer who has rented almost 60 times in 10 years.
JERRY CThese people were so incredibly rude. I wouldn’t want them representing uhaul if I were uhaul.
MEGAN HPicking up and returning the truck was a very smooth and easy process! The place was very busy, but the staff was still able to help me get in and out quickly and they were very friendly. I would use this location again!
LAUREN M