The location was great, the woman inside was a true angel and the only reason I kept my reservation was due to her kindness and compassion. The app, however, was absolute trash. I attempted to use the process of getting the key through the app system and it was a complete waste of 45min, I ended up in tears, and I will never use Uhaul again and I will tell everyone who listens to avoid U-Haul. The agent on the system was not helpful, the app was glitching and kept shutting down so I had to enter my information multiple times, the calls made to my contacts were not successful not b/c the phones weren't working, but b/c the system is horrendous and the agent was not paying attention to my chats. The only reason I ended up keeping my reservation is b/c I had an extra hour before work and the woman inside the location was an absolute gem and even though I was crying she helped me out with so much kindness. But I will never use U-Haul again.
Elizabeth B
United Pacific Rocket 5460
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Portland, OR 97232
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Best U-Haul experience I have ever had. Excellent, friendly, efficient service from Christine. Clean, well-running vehicle. No hidden fees. Highly recommend!
Joe DThe truck itself was very dirty and normally I can do a self return and lock dolly’s and such in the truck when I return the vehicle but in the middle of a downpour the attendant made me go back out and get the dolly because she was too lazy. I got no paperwork and the check in text came late this is the worst experience I’ve had renting a uhaul
Sean OGetting my vehicle took way to long
Clarence RThe equipment is not being properly maintained. I rented a van last week, picked it up and got about a mile down the road and the engine low oil warning light came on. Messed up my rental timing.
Alan K