The van we rented was filthy and reaked of cigarette smoke. I am allergic to the smoke! The check engine light was on the whole time. I would not recommend this location. The girl behind the counter was nice and helpful.Shelley S.
Moving Truck Rental in Portland, OR at 76 Gas Station
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Portland, OR 97232
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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There was one person to ring up convenience store purchases and U-Haul reservations, and any time there was another customer she would drop her work processing our reservation to help them. Took 15 minutes to get everything confirmed.David C.
Easiest pick-up and drop ever with U-haul. Honestly I loved there being a gas station to fill up on return. No lines, easy in and out.Matthew M.
I reserved two dollies: regular $7 and a flat furniture dolly which was The most important thing as there is no ramp on the 10' truck. They didn't have either one. The store manger rented the appliance dolly for those two but charges for the $7. The appliance dolly was never used. Everything was clean and in good working order. Every person was pleasant. But, I had to hire someone because I had no furniture dolly... Very frustrating.Joan L.
NOT CHARGE THE CUSTOMER FOR 2 DAYS WORTH OF EQUIPMENT RENTAL WHEN THEY ONLY HAVE THE TRUCK FOR 4 HOURS. VERY DISAPPOINTED THAT I WAS OVERCHARGED.Heather H.
Good central location for freeway access. Unfortunately there is not good parking for a daily use situation if you were to arrive in your car and have available upon return. Had to arrange to be dropped off and picked up. Not that it had to do with the location itself, I think the mileage rate of $0.99/mile is excessive.Michael K.
Best folks working there!JASMIN T.
Very confusing, had to wait at least 15 minutes to access vehicle. Attendant wasn't helpful in answering any questions and just had us going in circles.LESLIEELIZABETH M.
The attendant said that they needed to help gas customers before helping Uhaul customers. This de-prioritization was very frustrating.andrew G.
When i picked up the van, i noted on the initial check list it was dirty and not acceptable. I then turned it in and noted it was not clean and got charged the cleaning fee. I am not happy with this at all.Fernando M.
The gentlemen working the counter in the afternoon was very helpful. The equipment was not clean, but I don't know who's responsibility it is to do that. Still, very convenient and easy location. Just remember those trucks have fuel tanks of 20+ gallons before you say "Fill the tank".Kaili H.
Pricing information wasn't accurate from the website to in person. Multiple line items were not listed on the quote when I booked online. Staff at this location were rude. Lady worker refused to wear her mask and cussed out a different customer after the customer asked her to put her mask onJOSHUA MARION W.
Truck was filthy, both in the cab and in the box. There was damage to the box of the truck and I was not able to use the web interface to document it. We had requested 12 blankets but were only supplied six. The person checking the truck back in when we returned was awesome, though, and she deserves a bonus/raise.Matt B.
Customer service at this location is probably the worst customer service I've ever encountered.Helena M.
The truck was not cleaned. There was a big pile of used furniture blankets. It was gross.ALICE L.
I was charged for 66 miles that I didn't use. That is fraud.David B.
Some trash from previous users was still in the van. The folks behind the counter at the gas station who helped with pick up and return came off as a bit disgruntled and not very confident with the uhaul process.Ellie G.
Where do I even begin... the attendants have no idea what they're doing and nobody was wearing their mask properly which made me scared for my safety. First, there was no mention of there not being ramps in the truck, which. Plus have been my fault for assuming but it was super frustrating and made everything harder. The woman who gave me the truck didn't mention that the dollys were not preloaded into the truck and have my the keys and when I got to my apartment there were no dollys. I called and she very rudely told me that she told me they were not in the truck which I promise you she did not or I would have grabbed them because moving without dollys or a ramp? Hell. Then when I returned the truck the woman taking my mileage was new and her supervisor was not helping her at all. He was very rude. When I went in and told him I wanted the refund for the dollys it took him 15 minutes to figure out the system to be able to do the refund all while a line of people waited. This was the absolute worst experience and it makes me never want to use a uhaul service ever again.Haley H.
Given the location, a 76 gas station, the folks there are doing the best they could there. The staff were helpful and kind.Gerald M.
- Using the app to pick up & return our truck was complete pain. I would take a picture of my license, and then it would just spin- not say "error", or let me start over- just spin. The app experience was so bad, that when returning the truck we tried to do it in-person, in the building, but we were told we have to return it with the app as well!! Absolutely frustrating. - The inside of the truck was really muddy. We were moving our couches and beds so this was completely unacceptable. It obviously wasn't cleaned before we picked it up. - When we ordered the truck, we ordered a smaller hand truck. When we picked up the truck, we were told that they only had the large appliance hand trucks. I asked when the normal hand trucks would be back, and the lady said "I don't know, I just got here". We had to move with the large, awkward hand truck. Why even let us choose it in the drop-down if it's not available?? We will be moving again in a couple months when our new place is ready and I will DEFINITELY be giving my hard earned money to a different van rental company next time.Ian D.
Wasn't sure if I should leave the handcart in the van when I was done or not. I wish that had been more clean. Overall, great job by the staff.Greig M.
Tank was not full of gas but I was expected to have a full tank of gas when it was returned. Was told that 4 gallons of gas were used. Incorrect as I did not receive van with a full tank of gas. Will be contacting corporate for refundRoy V.
Hire someone to be exclusive to u-haul. The staff is clearly trying to do 5 jobs at once which is ridiculous. U-haul should staff their services. Engine sounded like it was going to give out any moment (had to keep foot heavy on break so it did not take off)John M.
person running the counter was rude and unprofessional. Ill never rent a truck from this locationAlfredo V.
It seems the attendants at this location do not have drivers licensesâ€” the most difficult part of pick up was how unreasonably close the vehicles were parked together.Bri S.