I picked up the vehicle and the gas tank was ruptured. I went to fill up gas and all the gasoline was on the Gas Station floor when I called them and reported this and dropped off their vehicle the the next day I called and told him that they still charge me for five days. I wasn't able to get my job done with the items I had to haul. I have a pending case with this company do not rent from them.
Rafael M
Reseda Wireless
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Reseda, CA 91335
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Thank you for your service and help to rent it out we are recommented your location to the friend
MEHRDAD AI made a truck and dolly reservation a month in advance of our move date, as we needed to transport several heavy items. The night before the move, a U-Haul representative called to inform me they had given away my dolly reservation. I was directed to this location that was not open on Saturday, which I tried to avoid incase there were any issues. When I finally got in the truck and opened the back, there was no dolly to be found. So I was then forced to go to a Home Depot in Van Nuys on a Saturday morning, where at least a dozen workers in the parking lot tried to solicit work from me entering/exiting the store. My girlfriend was visibly uncomfortable due to the attention there. I ended up spending $175.18 on a dolly from their limited selection. This entire ordeal made me over an hour late to meet the rest of the group, impacting our move schedule. After the move was over, I reached out to U-Haul before posting anything online, at an attempt to find some resolution: - 1st attempt – A representative offered a supervisor call-back, which didn’t happen. - 2nd attempt – I was told I would receive a callback in 5-10 minutes. When I finally got the call over an hour later, my lunch break was already over. - 3rd attempt – The representative initially claimed there was no dolly associated with my reservation (Then why was my reservation moved?), then offered me $25 for my trouble, followed by $50, before finally stating they were unwilling to do anything further. I would have gladly paid $50 to avoid putting my girlfriend in that situation, having to spend $175 on a dolly, making us late and forcing 4 other people to wait on us! To add to the frustration, the truck was badly out of alignment and had no windshield fluid. Despite being marked as half-full of gas, it was completely empty when I picked it up.
Randy BAwesome location and service
SOROUSH SStaff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location
Allison H