Excellent customer service very friendly
Kelly W.
High Desert Home Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ridgecrest, CA 93555
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The check-out process was exhausting, which caused me to almost miss my appointment. At issue was the requirement for the clerk to call an acquaintance to verify identity. This step was so needless as no other businesses, such as car rental companies, in their right minds would implement.
Khanh L.The hidden fees are ridiculous. I was told $29,95 for a day's rental and $0,99/mi and nothing else. When I returned the vehicle and was shown the bill, I was outraged to see that beyond the $14 in gas I'd used, there was $50 more in fees! The customer service person told me that that information was sent in a hyperlink text upon reserving and that it was my responsibility to read it. The text information for the hyperlink did nothing to communicate its necessity, and I assumed it was just legal liability jargon. My conviction is that it is the customer service person's responsibility to make the customer aware of any hidden fees. The customer service person was totally callous, and I was so frustrated by her unresponsiveness that I finally just spat Fine I'll pay it! and walked out.
BECKY J.Employees can't help or answer questions because they're not actually Uhaul and don't know. The manager of the store was great and tried her best but had no control over what was happening. First, “estimating†a price to charge me then charging me again when I return the U-Haul? Then I have to wait for the estimated total they charged me and are HOLDING EVEN STILL for five business days is not okay.
ANDREA P.N/A
Sam S.