This location was extremely unsafe. When we walked in, we stated that we were picking up a U-Haul. The clerk began calling someone, and received the person's voicemail at least 10 times before someone finally answered. When a person did answer, the clerk just handed me the phone. We had no in person interaction with anyone from U-Haul. The location was in a bad part of St. Louis, and the entire 20 minutes we were at the pick up location, we were constantly in fear that something bad would happen. The market we picked up the U-Haul from was dilapidated and very unclean. This was not the location I selected for pick up. I selected a different location back in May, but was told the day before my scheduled pick up that the location had changed. I tried calling U-Haul to move this pick up because I knew it was in a bad part of the City. The person who spoke with me was extremely rude and condescending. It was by far the worst customer service experience I have ever had. She insulted me repeatedly and lied multiple times while I was on the phone with her. Ultimately, she refused to even attempt to accommodate any requests I made. Based on this entire experience, I will never rent from U-Haul again.
Jake A
Salama Supermarket
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Louis, MO 63103
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- 3,5 - Cote moyenne des clients
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I had no issues
Reid CThe truck I rented needs an alignment
John RThe rental experience was a bit of a fiasco. I was supposed to pick up my rental truck in downtown St. Louis. By text, I was told that it was moved to 4230 Gravois Ave. After waiting 40 minutes in line at that location, I was told that they didn't have a truck. After calling several places, I was sent to 1525 Chouteau Ave. I also had an order of boxes that I was supposed to pick up at Gravois. They told me that I could pick them up at Chouteau which was not the case. I call U-Haul to cancel the order, in order to get refunded, but it did not happen. I was therefore, forced to stop payment on my credit card.
James HI'm sorry that I don't remember his name, but the employee who handled our drop-off was fantastic! Again, very nice and accommodating!! Thank you so much!
Kristi S