Well first off the people had no idea what they were doing. And I am not exaggerating they really had no idea what they were doing. I went to pick up the truck and it took them 30 minutes to figure out how to work there a little laptop thing and when they tried to charge me almost three times what the truck should have been they couldn't explain to me why they said they have no way to know so as I was going to cancel the reservation they somehow figured out that they were able to give me a discount and instead of being three times more it was only two and a half times more but because I needed a truck I didn't have a choice I asked for one extra day they gave me two I told him I did not want the insurance and they charged me charge for 3 days and instead of giving me the mileage that I needed they only gave me 40 miles when they knew that I was going to be going a lot more than that so I will never use that U-Haul again and I will never send anybody to that you all store again you all are really ought to have somebody go and look into that. And I'm so disappointed in the way that I was treated and overcharged that I might not use you all again I'm just very disappointed I've been using U-Haul for years. I even worked at a U-Haul in Seminole for a couple years and I just I just can't get over it
Joseph K
Little Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Petersburg, FL 33714
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There are no personalities location.
Scott OThere are no personnel at this drop off location.
Scott OGentleman there was Asian and hard to understand. Very nice but had never done it before on his system because we were having problems with the app. It took us an hour to get our truck which cost us money with our movers to load on time clock. Not happy at all with the help of the main U-Haul office. They changed our pick up location the day before to a site 15 min away! The original pick up was 2 min away!!! Very inconvenient! Terrible experience
ROBERT SImprove the application. The application gave me many issues and I had to get on the line with a representative to walk me through the normal online portion. Getting keys to the truck took a very long time and additionally If you could add instruction to the email to set things up prior.
David B