The van smelled like animal urine, the owner of the convient store was not prepared, he had me trying to figure out on an iPad how to complete my reservation and pick up the keys because he was uneducated on the process. I'm confident I was over charged. I mean the store sells meth paraphernalia so knew when I walked on it was going to be unpleasant, I just had no choice because the van I needed was unavailable at all other locations. I definitely recommend going someplace else for better service.
Travis S
Juneau Street Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Seattle, WA 98136
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- 3,0 - Cote moyenne des clients
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The van was filthy, and smelled so bad. It smelled like rancid body odor. There was sticky grim all over the interior of the van, and it just felt gross being in there. The cargo bay of the van had also not been cleaned in some time.
John KN/a
Mona HThe main issue is that you have to find street parking for the truck and the location is in a dense neighborhood without much parking available.
Alvin CI asked at the counter if I could rent one-way and drop off in a nearby suburb. The clerk replied that the vehicle was for local use. I asked if there was an additional fee if I chose to drop off in the suburb and how much it would be. The clerk replied it would be $50. I asked what the drop off locations are in my suburb and was told that any U-Haul place would take it and settle up with me there. I said that I would plan to drop off in the Kent area and continued to check out the vehicle. I had to go back inside to retrieve the packing blankets I'd ordered, and again to point out that the gas tank was only 1/4 full, rather than 3/4 as I was told at the counter. Later that day, I returned the vehicle to a U-Haul facility in Auburn and was told the return fee would be $214. A discussion at that counter evolved into a fruitless speaker phone discussion with their staff and the evening shift clerk at the rental location in which the clerk insisted that what I described would never happen and hung up on us. I was misled from the outset, acted in reliance on that misrepresentation, and was charged a much higher amount than I had agreed upon at check out. I am not happy and cannot recommend this location.
Michael M