Upon renting the truck the uhaul representive said the gas tank amount and milage were wrong on the paperwork and he would correct the error. To make sure he did what he said he would do, I had previously taken a picture of the milage and gas immediately prior to leaving the lot. Upon return, It had shown that I had driven only 34 miles and replaced the fuel above the level I received it. Upon checking out, the representative tried to overcharge for the milage, more than 20 miles overcharge since he never updated the information as we had discussed. I told him I had picture proof. He checked my phone and said he would make the change and correct I asked him for some additional consideration for the hassle, and he exclaimed over and over "I'm being a Karen and acting entitled", I was shocked considering I would have been overcharged for his mistake and then on top of it, he took the liberty to insult me. I was merely trying to point out it shouldn't be up to the customer to catch mistakes and request to be treated fairly and some consideration for having to prove I was right so I wouldn't get ripped off!
Kurt J
All About Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sequim, WA 98382
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Drop off went quickly and smoothly. Easy to enter and park the trailer I rented. The entire area was concrete making a clean and pleasant experience. I would recommend this U-Haul location to anyone looking for service in this area. It must be said somewhere in this review, the original drop off location I was directed to was two hours out of my way. After calling U-Haul dispatch, I was able to get one only an hour out of my way! There are multiple U-Haul locations nearer where I wanted to drop it off, one only a mile away from where I was. I drove past three of them on my way to this one. U-Haul dispatch does not seem to want to help the customer and is more interested in distributing the equipment at the cost of the customer. These reviews seem to be directed to the individual dealers and not the U-Haul company. The dealers I'll rate good. The equipment was exactly what I needed. The U-Haul dispatch system get a failing grade from me.
Mark AWell I first went to the location in Port Angeles and I wanted the largest Truck and they reserved the 20 foot which wasn't the largest Truck. They were supposed to call me back in a couple days but I didn't hear from them. Therefore, I stopped at the Hooker road location coming from my doctor's appt. to check on the truck. Because I needed it for Sunday March 31. I went to pick up the truck and When I realized that it wasn't the largest Truck I had gotten back to Port Angeles. Although, I called to switch it and the worker at the Hooker location wanted to switch it. However, He called someone at another location and he didn't want to switch it. I explained to him what had happened and he said that it was after 15 minutes. I expressed to to the worker that it takes me that long to get back to Port Angeles and that's 15 miles away. He said that I could bring back the truck, but I wouldn't get back my money on that truck and I could rent the largest Truck.Therefore, I had to rent two trucks and I was very unhappy with that because the guy in Port Angeles should have first rented me the largest Truck from the start. Although, The Hooker location they were very helpful and polite. The small truck was just a little dirty. I'm a woman I don't know what 20 footer is and I asked him are you sure that would be big enough. He said yes, because he used to move people. I'm a senior citizen and I'm on a fixed income and renting two trucks plus gas and ferry fees really hurt my pocket.
Sandra BScott was very helpful for the equipment drop-off.
Marty GI was sick and didnt want to deal with people. The seviouse was very professional and patient and helpful. Thanks for being awsome!
Fano T