The location is a self storage facility that is located behind locked and key coded electronic gate that I was not provided with to be able to open the gate and pull the U-Haul in and out of the way. There was absolutely zero staff there to facilitate checking the U-Haul back in. I had to do the check in through my account on my phone and it was time consuming and took nearly half a hour to complete. I definitely believe that if the locations have set hours for lunch that the return time should be adjusted accordingly so that there will be staff there that will be able to assist you with returning the U-Haul.
Brandi W
American Self Storage #16
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Shawnee, OK 74804
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- 5,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Drop off was friendly and welcoming. Driving the truck was a disappointment as no Cruze control for 1000 miles (other businesses such as Penske do). This was my first U-Haul experience. I’m 63. I will look elsewhere for future rentals. It’s my understanding my experience is not unusual and I should be happy I had friendly customer service - that’s rare in U haul too I guess.
Joel RCouldn't figure out if this location was in fact a 24hr drop off location or not. It's a gated storage and would be helpful if there was more info on how to drop off after hours
Karl KGreat help! Felt bad I paid that much!
RICHARD VThe attendant was super helpful the days before the move and the day of. He help us with all the information we needed and helped with the return of the uhaul.
david o