I was very disappointed with the booking process the website wouldn’t work the app wouldn’t work so I called in ask for three days that booked for One denied the insurance but got charged for it for every day that I had the rental even though I never wanted it when I called in and ask him to take it off they told me they had no way to take it off but I had to wait until after I took the vehicle back and checked and checked it in and then call and file a complaint and see if they would refund it that is a total crap show of a way to do business and it’s considered deceptive trade practices in Texas. I know that most of the support personnel are probably subcontracted out but they should be trained better because it all comes back to making a U-Haul look bad the truck itself the inside of the cab was dirty with red clay dirt all over the floor of the cab and there was leaves and dirt in the back I had to clean the back out before I loaded my stuff in. I unfortunately we have to rent from U-Haul again in the future but it is only because it’s the only option I have where I live. Also the Scheduling system was crazy I put in one equipment I needed it would tell me a place at it I drove to that place in that place had nothing we physically had to go look at location before we could book to see if they had the equipment at on site.
Tammy S
Five Star Storage of Sherman
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Sherman, TX 75092
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisKeep up the great customer service! I was very impressed and pleased.
curtis sThe computer or network needs improvement but the customer service was great!
MOLLIE BI just put the key in drop box
Tiffany Mfine experience
Thomas r