The gentleman behind the counter wasn't very customer service oriented. His patience was running thin by the number of phone calls he was receiving that morning. He just handed me the keys and that was it; no walk around or anything. I was told I was getting 200 extra miles added as I had to go to Safford to pick up an auto transport but he was unable to put it on my contract. I didn't get a warm fuzzy from him and when you are about to embark on a 2100 mile journey, your confidence level drops significantly. Thankfully the truck ran very well and we completed the trip as planned without issue. The rental cost was over $2 400 and for me I would expect to have a little more than just a key hand off. There are probably a lot of people like myself who haven't rented a U-haul truck before and would appreciate at least a five minute orientation….
JEREMY S
Garden Canyon Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sierra Vista, AZ 85635
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Excellent customerservice
diana gThanks for being a great rental dealer for hauling. The truck was in excellent running condition, did not have any issues. Picked up our load, brought it to home, unloaded, and return went without issue. Staff was very patient with questions and friendly. Thanks U-Haul and Sierra Vista Carmichael!
Sheila CGreat, Great Customer service. Do know that there is anything that they could improve on!!
Tim Rthe place was a nasty dirty and uncared for warehouse.. NOT a UHAUL
Richard H