Reserved Uhaul at 8450 Montana 5-10 days in advance. Never received confirmation email day prior. Day of at 8 am I was informed told truck was at 1515 Mescalero Drive and available for pickup at 10am. After completing contract truck was load due to exhaust deficiency. Representative recommend against using it. He was by far more than helpful, big thanks to him! Was scheduled to pick another truck at 1230 at 11638 Alameda. Called and was told 1 pm. Received call stating representative will call when truck was available. Got call at or around 430-500 pm drove to location only to wait about 60-90 minutes for previous customer to arrive. Representative specifically said I would only be charged for days used regardless of days requested and be refunded money. I initially requested 6 days to pack, unload and attend a 2 day event during travel. However, the day lost acquiring the truck, charging and refunding the charge resulted in me not being able to attend the event, in addition to the truck needing an alignment which was apparent on the highway. Customer service appears to not want to assist. I'm requesting a refund of days not used. I'd prefer to stay a loyal customer than take my business elsewhere for the remainder of my military moves. Please and thank you. V/r Daniel VelascoDANIEL V.
Moving Truck Rental in Socorro, TX at Sundance Feed N Need
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Socorro, TX 79927
(E Of Horizon Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 6h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Socorro, TX 79927
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I got an extra charge without previous notification for staying one more day but the invoice says the today is the dropping day without stipulated release timeDAVID C.
Excelent serviceraul C.
Have equipment working correct not having to have these issues.HUGO T.
Associate was very friendly.Hassania V.
Reserved a utility dolly, was informed that they did not have one in stock to give me, probably most common tool rented other then the trucks. Had to rent a utility dolly from another uhaul. Did not know about this until I arrived to pick up equipment.Michael P.
I liked everything! Nice and fast costumer serviceCarlos G.
Great location and friendly customer service.Linda L.
They have good customer serviceRosella T.
Second time renting and I recommend it 100%.Francisco P.
Thank you nothing for me was easy ??irene C.
The man at this location is very helpful and extremely nice! He provides the best customer service. Highly recommended!daniel E.
All the calls to costumer service almost a week later and I still cant get a straight answer of how much I was charged. Location told me to return rental to same location but customer service said they are still waiting for me to return it to another location almost four days after I already returned it. Location wont answer phone calls and told me to just text him. And on top of all that trailer got a flat was leaking from the rim no nail just leaking from rim next to weight once I put weight on it.Jeremiah G.
I went to this location beforehand to speaker with the U-Haul dealers. This place is chained up and not friendly looking. I never met with the people and they forgot to pack our blankets.Patrik P.
If I'm comparing to where I picked up, the establishment's unpaved parking lot felt croweded by other UHaul equipment, and muddy pot holes. I unhooked everything and moved the 5'x8' to the spot the employee told me to move it. The only reason I recommend is because the employee (or owner) did the return check in correctly and the place was within close distance.Angel V.
This place was bad, it was like a hoarders garage. There were multiple mice running across the floor and my payment information was not input correctly the first time so I had to get the uhaul a day late, but service wasn't badRobert T.
Cheaper pricesdavid E.
You need to get more car doloys at your main store in el Paso because they didn't have someoscar M.
Great service. Attendant very serviceable.Jesse M.
We actually experienced some water damage to the things we placed inside and the trailer was not cleaned out so there was some kind of mud or soil that was caked on pretty much everything.Brandon I.
Well I was told over the phone that I could drop off in town closer to home free of charge to avoid the mileage charge. Well it was a total lie. I still had to pay full price. So I'm not sure if I'll rent again from uhaul any time soon. Total disappointment. Especially because I had to use my credit card for thisKarla Z.
Nothing at all! This guy is the best! He met us after hours so we could rent a car dolly. Best uhaul guy out there!Dallas J.
this location smell bad and dirt I did everything to disengage the dolly and park it.juan E.
The gentleman was real courteous and helpfulGregorio F.
I was shocked they were Uhaul dealers. The place was awful. They were closed on Sunday, which is fine, but we were cery uncomfortable leaving the dolly unsecured in the back of the truck because it's located in a bad part of town.Mary W.