Friendly group of guys who helped me out when I dropped off the truck.
Todd J
My Car Guy Auto Group LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Springfield, MO 65802
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The rental location was in a building where 3 other businesses operated. Rental agent was not welcoming and kept walking past us and disappeared into one of the other businesses and there was nobody in the office. After several minutes he reappeared. The transaction was done completely online and I had no WiFi. I received no physical paperwork, so confirming license plates was difficult and taking pictures was impossible. There was no walk around or orientation with the rental agent. After we received the keys he returned to one of the other businesses. Customer service was nonexistent. The windshield was splattered with dead bugs. Luckily it rained on the day we did the most driving which cleaned the windshield.
RONALD WI did not get the location I selected when I made my reservation. I was not called and notified of the change. Then when I went to the new location, they did not have the dolly’s that I had ordered either. Very disappointing!
Ann-Marie WThe Guys at this location was super professional and made getting in and out a breeze.
ANTHONY VThe business hours indicate they were supposed to be open but no one was around and the business was locked. I had intended on doing in person check-in so if I had questions I could address them, but instead had to sign up (while outside the business in 30 degree weather) for mobile check-in on the app and then it took about 45 minutes total to get the vehicle and finish the check in process. The key was jammed in the lock box to the point I wasn’t able to get it out without breaking the keychain attached. There was snow piled on the windshield and around the vehicle which made it difficult to walk around and take pictures, and without a snow brush, I had to use my hands and arms to push the snow off the windshield. If the business was aware they had upcoming rentals, I feel like they should have gotten the vehicles prepared by at least removing the snow from the windshield. Overall, this was probably my worst experience for checking in and this is not the first uhaul I’ve rented.
Jennifer F