The business hours indicate they were supposed to be open but no one was around and the business was locked. I had intended on doing in person check-in so if I had questions I could address them, but instead had to sign up (while outside the business in 30 degree weather) for mobile check-in on the app and then it took about 45 minutes total to get the vehicle and finish the check in process. The key was jammed in the lock box to the point I wasn't able to get it out without breaking the keychain attached. There was snow piled on the windshield and around the vehicle which made it difficult to walk around and take pictures, and without a snow brush, I had to use my hands and arms to push the snow off the windshield. If the business was aware they had upcoming rentals, I feel like they should have gotten the vehicles prepared by at least removing the snow from the windshield. Overall, this was probably my worst experience for checking in and this is not the first uhaul I've rented.
Jennifer F
My Car Guy Auto Group LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Springfield, MO 65802
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The website sent me links but didn’t work on my phone so *shrugs* but these guys were so cool! They did above and beyond
KELSEY CThis was the location suggested dropping off our uhaul. When we got there, they said they don't take 26ft trucks. After having a frustrating discussion, they finally took the truck.
SCOTT MThey were nice and helpful, just no room for the truck
Edward BThey did not secure my equipment to my truck and it fell off the hitch 1 mile down the road. Fire department had to help me get it back on the truck.
Tyler D