I do not like pick-up using the app. I'd prefer a real person for pick-up during business hours.
James J
Springfield Mini Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Springfield, TN 37172
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- 4,0 - Cote moyenne des clients
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The process of obtaining the keys was very stressful. We are both tech savy, but the check in took us at least 30 minutes (in the hot sun). The checkout was not as bad but we are hoping we put the keys in the correct dropbox outside of the office. the picture showed an orange box with "drop box" on it. They only a a black dropbox outside the entrance door to the business with nothing designating it was the correct box. We placed in keys in this hoping it was correct.
Anita MEVERYTHING!!! Mobile pick up, key location, making sure the uhaul actually has gas in it, and making sure the uhaul is actually clean!!! The mobile location was barely a location. It was 2 haul trucks randomly parked and even the pickup keys was more of a guessing game of where it could be it. Once found it was in a box randomly placed on a fence and the box was zipped tied to it. Then on top of it the uhaul was almost on E so had to go all the way out of my way to get gas to even make it home which costed me more mileage fee. I was told I would get a refund for the extra gas put in it and have not received a refund at all. Then the car tow dolly was so rusted the device barely worked. 1 of my tires came undone during the drive because the tow equipment wouldn’t work properly due to the rust itself. Then inside of the uhaul there was empty bottles of energy drinks packed behind the seats as well. I’m not a maid and shouldn’t have to clean up other people’s messes. This was by far the most unsatisfying experience. I will not be using uhaul again. I’ll look in Penske or some other trucks this whole experience was truly ridiculous!!
Carole HThe only thing I would say as a suggestion is regarding the wipers. I ran into some rain on my trip and the wipers left a lot of streaks and drops on the windshield. I felt that they should have been replaced. Other than that, it was a very easy trip.
Donald HNo signage on where to drop keys. Very poor location
Bruce L