No problem with the location, it's the app. Didn't work for me. Thankfully the manager of the location happened to drive up. He pulled out his phone and attempted to help me out by using his app. His app didn't work either. He let me take the truck anyway and said he would catch up with the paperwork later with email. In your listing of U-Haul sites on your website, you should indicate which ones have U-Haul people there and which ones are app only. In a phone call with customer service where I went through the problems with the app, the customer service rep apologized and said I would receive 15 % off of the rental charge. When I turned the truck in, I didn't get the 15 %. Please credit my card the 15 %.
Philip W
South Bridge
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stuart, FL 34994
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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There was no personnel on site. I would not consider this Open as stated on the website
Norman FI will never use an unmanned location again. The log in process with the app was frustrating as it wouldn’t upload pics of my drivers license. I called the help line, which referred me to Another number that Also referred me to another number to call. I had to waste over an hour of My time just trying to get the key to the truck, and be on my way. This BS process eliminates jobs, while it inconveniences the customer, and doesn’t make the truck rental any more affordable to the consumer. Never Again!
paul rLocation very difficult to get too. I dropped off the truck one day early. No one was at the location. Used the drop box for the key. Was charged a 1 day late fee even though returned 1 day early!!
DAVID MVery helpful
Clarence S