They did not have the truck I requested and blamed it on Uhaul scheduling. The real reason is the person that had the truck I reserved did not bring it back as required. Poor customer service. No truck check and moldy blankets, too! I've been a uhaul user for 30 years and this location should be banned from renting uhaul.
KATHERINE F
Sultan Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Sultan, WA 98294
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- 3,5 - Cote moyenne des clients
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They did not check my uhaul in when i dropped it off
Guinevere DAttendant wasn’t very understandable as English was his second language.
HOWARD AEvery interaction was HORRID except the Sultan location which was significantly further that I planned to drive on my MOVING DAY! Keep your commitments. Single point of contact - each interaction required a MINIMUM of 5 TRANSFERS. Your staff sees the interaction ONLY from your systems and processes and not from the perspective of the client who is moving. I had to pay 3 movers for 2 hours because you failed to have the truck at the location promised. When I arrived it was closed.
DIANE BI used the mobile app check in and left the keys in the drop box. 24hr location and super convenient
Riann G