Twice my reservation was sent to a location that didn't have the trailer that I reserved. The first place helped me get the reservation changed. It was changed to another location that one day before I was to pick it up didn't have it…said it was returned to the wrong location and the lady couldn't / didn't help. Essentially she turned U-Haul's problem into mine. The trailer that I rented was retuned 2 blocks away and she refused to help. I worked with the lady at the 3rd location that I visited to get it straightened out. Candidly, I was extraordinarily pissed at the lady at the second location and would not recommend her location for anything.
Jeff D
KMC Motorsports
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tomball, TX 77375
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The after-hours return process via the online U-Haul app did not work for me. It kept taking me in a circle every time I tried to "continue" and close out my contract. I was not aware of the fact that KMC Motorsports would be closed on the day I was returning the truck, but it all worked out.
KENNETH WTruck was dirty. Your dispatch sent us to three different locations and never provided the $50 guarantee that we were entitled to. Overall a bad experience.
Jonathan WI got charged for a dolly that wasn't in there
Kiersten MThey are very friendly ❤
Shamica M