Have a dolly and blankets available
Celeste R
Quick Stop Liquors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tucson, AZ 85706
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Improve?? Here's a few tips, Confirm the ACTUAL pick up location so the customer doesn't have to freak out while being told their reservation doesn't exist, and the truck they reserved is not available to rent at said location. It should not be your customers job to track down their "confirmed"needed equipment the day of pick up. Make sure the Uhaul vendor has their phone system set up so the transaction is done in a timely manner. The clerk was using her personal cell phone to contact a Uhaul representative. It was a long process to get the reservation finalized. Make sure the truck is fully inspected for damages, clean and " road worthy" at time of pick up. Don't inconvenience your paying and loyal customers by making them wait nearly 4 hours into their scheduled "moving day" after your company sends roadside assistance to change a tire that has a screw in the sidewall AT YOUR PICk UP LOCATION! Instead of providing them a replacement truck which was available at other locations nearby, you lock them in to waiting for a tire replacement only to mention after the fact that you can't get them a different truck because roadside assistance was dispatched and the reservation cannot be cancelled or modified. If a vehicle can't be driven off of YOUR lot, find your customer a replacement truck instead of inconveniencing them with their one way, out of state rental!! Make sure the reserved moving blankets are available with their rental AS RESERVED so your paying customer doesn't have to drive to another location after being inconvenienced and put behind schedule for nearly 4 hours by YOUR company! A repair that could have been easily remedied by providing a CONFIRMED available rental truck that could be driven off another Uhaul vendor lot in a matter of minutes vs hours! Make sure your field managers actually contact your disappointed customers who want some kind of compensation for bad experiences such as mine was handled. Instead of saying they called, left a voicemail, and shockingly CLOSED your customers report without actually speaking to the customer! Thanks FRANCISCO! Your call is NOT in my calls list or my voicemail. Had I possibly been out of phone service range, you decided to close a complaint without speaking to me. You represent UHAUL, is this protocol?I've reopened my case with Uhaul and am still waiting to speak to you. I was told by customer service that a report number would be emailed to me regarding my complaint. Unfortunately, by end of day, I've yet to receive that email. Your company needs to prioritize your customers needs and respect their time. My experience could have been handled so much better, and more than likely would have been by a few other rental companies.
Marcella GMy movers that I hired canceled last minute and I was able to rent the vehicle I needed day of and make my move happen still. Renting the u haul was easy and everyone was friendly. I am glad they were here for me in a pinch! Thanks again!
Joshua CMy pick up location was changed 3 times. The last change being an hour before pick up. At one point when the lady called me we got disconnected and she literally cancelled my reservation. Thankfully I called back and rectified the situation. When we did pick up the U-Haul there were no signs showing us where to go. Once inside it was very uncomfortable that it was also a sex shop. So the overall experience was not great.
Steven BMore on uhaul then this location, I had to go to 3 different location to even pick up a trailer. A time consuming and frustrating way to start.
MARYANN F