This is not the fault of the pick up location, but the App is not reliable. On two different phones, while standing in the driveway, the app said the GPS reported we were not at that location. However, I had USED the phone GPS to plot the drive, and it put me exactly where I was. So - there is some problem with the app. Fortunately, the attendant was around, even though it was an hour before they were opening, and got us our vehicle. But you should consider whether your app is reliable enough for a mobile pickup.
Brian T
Porter Tire
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Turner, ME 04282
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I would never recommend U-Haul. Service was terrible. Had to drive an hour each way to pick up truck when I had reserved a truck 5 min. away. Other equipment was not available when picked up truck that I had reserved. Person at the pickup location could not modify my contract to the reflect what I actually was given. Took numerous calls and going to another location to get contract fixed. U-Haul said they would have a customer service rep reach out to me but that never happened. Moving is tough enough without all this extra work....
Anne VExcellent customer service and support.
Dean DThis location needs proper systems when picking up unit. I never received any paperwork nor did I sign for the truck. No walk around was done with me. Truck was not cleaned off of snow I had to wait. Personal information was taken with a personal cell phone via camera. All my personal information was written down on a piece of paper as well. Walked into a store that was closed and the lights were off. U-Haul needs to provide this business with the proper computer systems to conduct business properly and securely. I will say the lady I spoke with days prior was very kind and helpful over the phone and the gentleman who cleaned off the truck was very professional.
JENNIFER AThe convenience of having a drop off location closer to home is better than traveling another 20+ minutes and several more miles. I wanted to rent from this location, but the auburn location wanted to add more miles to my contract to get more money out of me because they wouldn't guarantee a truck at the requested location.
Craig M