The dropoff location was underwhelming. The person who took the keys didn't know what she was doing. We were charged for a half tank of gas even though we had filled the tank. You get our money up front but we have to wait 7 to 10 days to possibly be reimbursed
donald m
Johns Market Twin Lake
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Twin Lake, MI 49457
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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The owners of the store were not very communicable. They didn't seem to know what to do upon arrival and couldn't understand us. They did not share the expectations well and didn't go over paper to work. The gas was just under 1/4 tank when we got it so we put it at the same at return but we were charged $44 extra. That was not fair. When we dropped off the only reason we found out about the final charges was because we shopped in the store for a bit. Because we we turned in the keys they didn't tell us anything or look at it right away and not with us. Overall we were just not happy with the experience. .
Jose FStaff were not very friendly. Told me gas was at a half a tank when it wasn’t. Kept taking breaks from helping me to go help other customers since it was in a liquor store.
John DUnnecessarily loses time for additional questions when all agreements done online and confirmed day before pickup.
Senad mVery kind and polite.
Mark P