Business was not open at my scheduled (10:00amon Saturday morning) pick up time. Had to call uhaul and waited 15 minutes for the business owner to arrive. Had to provide info that was already provided when I pre-registered plus additional info before I could get the rental. Received reminder texts that my rental period was expiring even though I lost 25 minutes due to issues mentioned above.
Ricky P.
Flooring Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Upland, CA 91786
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
They do not have ball hitches or harnesses there to pull anything. Had to go elsewhere for that. Not convenient.
RAY G.Doors on van were bent and difficult to close securely. The location was not open durring posted hours, location listed 10:00am open time, i wanted to return at 10am due to other appointments and they did not open till 10:45, no drop box on front of building to leave key. I called customer service at 10:20am to confirm hours were listed as 10am open and they suggested to return using the uhaul app, customer service told me that pictures they had show key drop located on back of location. Back is in a ally with no parking locations and many homeless, i would not consider safe or secure. Will never rent from this location again
Steven R.We were unable to unlock the lock. I originally picked a location that would be open when we picked up the truck but it was changed to this location and we had to wait 1 hour and a half for someone to unlock the lock. When we got in the truck the gas tank was on empty.
James F.Have consistency when opening the store. Open the store at the time you say you will open the store and follow through, if something cmes up and the store is opening at a different time, then please try to communicate that change. I arrived at 9:15 to see that the "Come in, we're open" sign on front door, door was locked. Opening hours listed on front door says Uhaul opens at 9:30am, while Yelp says it opens at 10:00 am. Door was not opened until 10:15 and I did not pick up the uhaul until 10:30 when my original reservation was for 9:00am. This drastically impacted my move out schedule and caused great inconvenience for the rest of my move out/move in experience. Would not recommend this location, or any uhaul services at all.
Lawson C.