I liked that I was able to drop off the van and put the keys in the glove compartment in off hours. This was really convenient for me. The van was also in good shape. I did not like the way the cost was advertised. The "$19,95" in bold and the "plus $1,19/kilometer" did not make it easy to understand how much I was paying. And until I actually picked up the van I didn't understand how much it would cost. I would like more transparency in this in the future. It was also mildly annoying that I had to take pictures of the van before I took it out, especially because it was parked in a tight area that didn't allow me to take perfect pictures of the van from every angle. I would prefer if this task was completed by the rental agency.
CARMINE M
Guardian Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Vancouver, BC V5Y1L8
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Let’s start with the $15 cleaning fee. I understand charging for a dirty van, but I was charged simply because I didn’t fold the moving blankets. I chose not to fold them because I assumed, reasonably, that they’d be washed before being given to the next customer. Charging a cleaning fee just for that is unfair. Folding isn’t about cleanliness, and in fact, asking customers to fold used blankets raises concerns. It suggests U-Haul might reuse them without washing, which is not acceptable. On top of that, I mistakenly returned the van with a full tank even though I received it with only 13/16. I spent about $30 more than necessary. So, after having this "issue", I was expecting at least a small gesture of goodwill in return. But instead, I was still hit with the $15 charge, no refund. Lesson learned: at Guardian Storage, money talks louder than customer fairness.
Flavio PThe only bad thing was that the uhaul was almost out of gas when I picked it up. I didn't know in advance how much I needed and I paid for a lot more than necessary.
Maurine CIt was incredibly difficult to park the U haul there.
Silke TGreat experience, easy in and easy out. No issues, great van, only booked a day earlier, everything was delivered at a great price, good customer service, will definitely use again.
Jeremy B