Outstanding service: We used this facility to store our mountain-bike travel boxes while we were away. Because of some unexpected and crazy circumstances, we realized we might not make it back before closing the day before an early flight. The staff stepped up and went far beyond what we could reasonably have expected, saving us from what could have been a travel disaster. Please extend our sincere thanks to your team. Their kindness, flexibility, and willingness to help meant a great deal to us. We will absolutely use this facility again and recommend it to all our mountain-biking and traveling friends!
James H | RéservationGuardian Storage
161 W 7th Ave (Back Alley Entrance), Vancouver, BC V5Y1L8Évaluations des clients
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- 4,5 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisOutstanding service: We used this facility to store our mountain-bike travel boxes while we were away. Because of some unexpected and crazy circumstances, we realized we might not make it back before closing the day before an early flight. The staff stepped up and went far beyond what we could reasonably have expected, saving us from what could have been a travel disaster. Please extend our sincere thanks to your team. Their kindness, flexibility, and willingness to help meant a great deal to us. We will absolutely use this facility again and recommend it to all our mountain-biking and traveling friends!
James H | Réservation3 out of 5 star experience The storage location inside the building was hard to reach, the moving stairs available there has railings that makes it difficult to deposit anything into the storage room It was said that the space is 5×5×5 feet but certainly wasn't because I am 5 feet tall and one the depth was not 5 feet at all. The employee there was helpful at the beginning but didn't mention at the start that we need to bring our own lock. Overall it was OK.
Mina M | RéservationI was entirely satisfied with this facility. This term was the second through my years of living in Vancouver. I have recommended Guardian Storage to the folks who purchased my residence not only on account of the above ratings, but also because of its proximity to the their condo.
Bob W | Expérience généraleI think that you could improve on the access to the facility like other U Haul do by giving an an access key to your customers. Thank very much for your professional services.. I am totally satisfied with your friendliness. Joseph
Jose E | Expérience généraleThis is the best storage. Friendly staff! I highly recommend
Le G | Expérience généraleThe Guardian Storage managers were very friendly and most helpful!
Jane M | Expérience généraleAll went well, thank you. We just moved to a bigger place that had sufficient storage in-house.
Mathew D | Expérience généraleGuardian storage was great! I would definitely recommend them, and if I need storage again I'll be back
Krista M | Expérience généraleKeep your wool / sensitive fabrics locked tight in sealed containers -- some bugs got into mine! Otherwise, everything was perfect. Location, cost, staff. Really appreciated keeping my stuff there!
Kelly T | Expérience généraleThe Ladies at the desk were very helpful especially after a rapid exit to return home, they made life very easy, will not hesitate to use Guardian storage when next in need
Robert M | Expérience généraleExcellent customer service, and solid facilities
Oluwatomisin O | Expérience généraleThe staff member I contacted at this facility was rude and argumentative. Insisted they were not affiliated with uhaul and that reservations could not be made through uhaul. I decided to use a different location as I will never deal with this company for anything after how I was spoken to.
Erick S | RéservationHours aren't ideal but everything else was. And the price was better than any other storage facility I could find. So thank you! After 5 years of storing books and papers that I never accessed, I decided it was time to clean house and get rid of those things so I didn't need the locker anymore.
JERRY W | Expérience généraleHonestly a weird and mostly negative experience overall. Would happy to go into details if someone asked but there were/are a lot of issues with this facility
Jesse D | Expérience généraleAlways very friendly and responsive
Aaron E | Expérience généraleMarcela Torrealba was amazing in customer services, support and assist me moving my luggage safely to the storage and out. Definitely recommend this storage.
Kashif T | Expérience généraleClarification for question #5 above: Would I recommend? It depends on whether they are ok with the following. The facility was fine, but just a few things that might be helpful to know before reserving: 1) the "upper level" lockers are accessible by ladder/moving stairs only. Heavy items would be difficult if not impossible to carry up the ladder to store in the upper units. 2) Availability on the U-Haul reservation site did not match the price or locker type that was available when we arrived. Recommend you contact the facility directly in advance to confirm availability and price. 3) The parking area for load-in is on a steep angle. Moving furniture was made more difficult because the truck bed was on an angle so heavy things were hard to balance and dollies would roll downhill and not stay in place for loading and unloading. Otherwise, the facility itself was clean and safe and a convenient location for me. A variety of large and small dollies and hand-trucks were available for use during move-in and move-out.
Daryl V | Expérience généraleHonestly incredible customer service. I wish the access hours were a little more lenient as with a job and school sometimes I had to schedule around when I needed to get to the storage a little more than I would like
Tammo F | Expérience générale