So extremely friendly and communicativeAlex D.
Moving Truck Rental in Vancouver, BC at Dollar n Plus
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Vancouver, BC V6T2H9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Excellent Customer Service at UBC (Dalhousie Rd.) location. I would recommend the service to anyone!Angelica K.
Al was most helpful, professional and courteous. Thank you Al!!!Alison M.
U-Haul customer service was garbage. Didn't pick up phone when I couldn't return the truck Website is also trash, wouldn't let me do anything. Took over 30 attempts in over 2 days to book the truck, and it wouldn't let me check in, or even return the van. I had to wake up at 6am the next day to return the van before the next rental period started. Very bad experience, but the location and person running the location was alrightZelei D.
Calling customer a "lazy idiot" was very not professional. Or maybe that's Uhaul's standard.Seung Won L.
Super easy pickup from this location, and friendly service. Only issue was truck had some maintenance that wasn't taken care of (broken side mirror) which needs attention.Jeremy T.
The staff were great! However, I don't understand why you don't get reimbursed if you put more gas in than you use - if I buy something that's worth $60 and I pay $100 and they say â€˜I don't have change', and that's not advertised in advance, that's now fair???Callum D.
There is very high amount of deposit taken from the credit card despite returning the vehicle safely! While it is subsequently refunded, it just seems unnecessary and causes inconvenience.Digvijaysinh S.
I showed up, everything was ready to go. Buddy handed me the key and asked me to call when I drop it off. Process was simple as a customer! Thanks, UHaul!Katie O.
Van was fine mechanically but dirty inside and out. That surprised me. The interior of the cargo area was well equipped with side boards and floor mounted tie downs. That was good. I didn't need any accessories (dolly, blankets, etc.) The staff were efficient and helpful but could have been more engaging. The location was convenient and I would use it again, based on convenience.Joseph M.
I showed up to pickup a 15' truck that I had reserved 3 days before. When I showed up I was told it was rented to someone else already and all they had was a cargo van. I had to wait 25 minutes and then a girl returned a 10' van by coincidence. The woman in dollar n plus threw me the keys and told me to take that one because I could be waiting hours for the other van if at all. It was not sanitized and was not even inspected. When I got it I realized it would barely get all the stuff from my 2 bedroom place. This was by far the worst service I've ever received. When we returned it she barked at us about whether we had parked it in the same spot and was on her personal cell phone half the time when I was talking to her. On top of that, uhaul is trying to charge me for 100miles of travel when we went 120 km. I am pregnant and had to stress over this entire day. We weren't even able to get all of our stuff moved and lost our elevator reservation in our building to move due to having to wait at this place for 45 minutes. DO NOT RENT FROM THEM!!!!Stephanie F.
The location was fine. It was the online booking it kept charging me for things I didn't want. I selected a furniture dolly & it automatically added a regular dolly too. Then when I had to change location (which wasn't a problem, this location was better) the employee on the phone removed the normal dolly & added moving blankets. I didn't ask Or select moving blankets. A $75 rental for just over an hour to move 2 pieces of furniture is steep. I paid "guy with truck" $100 in the fall & I didn't have the same hassle. And it was a similar job.Heather J.
The truck was not functioning properly.Kruthika S.
Not much. The service is easy, friendly and accommodating, the equipment in good order. All in all - an enjoyable experience.Eoin F.
Great jobï¼Thanks a lotï¼Jason H.
The overall experience with THIS location is EXCELLENT! Al, the representative was kind, accommodating, informative, and very helpful. He helped me fix the overcharge by U Haui, but not by what SHOULD have been charged, as he could not completely fix the problem I have only one small problem with the renting experience. With no contact, there was a text sent to my partners phone, but her phone was not available for the moving day, as it was accidentally misplaced. We therefore MISSED the checkin process. When we returned the truck, we replaced the amount of fuel that was in the truck when we picked it up. But U Haul tried to seriously SCAM us by saying that it was a full tank of gas, and tried to make me pay,. Also, because this is a US truck it was charging me for excessive mileage in MILES, not kilometers! Riduculous. My rating for Dollar n Plus is 10/10. My rating for U Haul as a company is 5/10. Bad U Haul. You need to fix your system.Laura J.
We have no suggestions as our experience was overall excellent! Many thanksSahand A.
the online process was not good. i was unable to upload my photo of starting mileage and hence had to call uhaul. i have also not seen the charge go through although there is a deposit that has. it has not been refunded yet. so all a bit unfinished at this stage. and that was 2 days ago.Mary S.
Having/Installing a rear camera (Reversing camera) would be much handy, particularly night time. Having a lock with number code (PAD lock) is useful to store items over night in vehicleSingh S.
Excellent customer service at the pickup and drop off point â€œDalhousie Road - UBCâ€Angelica K.
Not organized. Staff was not there when I arrived. Truck and equipment was not cleaned for covid. Prior renter dropped off the truck and I was handed the keys. No cleaning done. Very poor.Kim D.
Fast and excellent service. Oh they also offered me free parking. amazing ,getting free parking at ubc. Very nice shop and stuff.Kangelixa K.
AL is always there to help you and makes sure you are well taken care of. Great location and great service every time.Paulus M.
Someone used my email address so now I'm getting spammed so leaving a bad reviewNicolas L.