I had issues picking up the vehicle through the app so I had to go inside. Not a huge deal but then they wanted me to take a photo of the milage before I started driving. I couldn't find the milage anywhere so I went back in and asked the gentleman to come out to help me. He couldn't find the milage either and told me it was ok to go and to just take a picture when I returned. Upon returning the vehicle I still could not figure out where to find the vehicles milage so I went inside and asked another gentleman to help me. He couldn't find it either so my mother got charged for about double the miles I actually drove. I also had issues checking in with the app and paying. Pick up and drop off took me almost 2 hours of the 4 that I rented the vehicle for. I will never again pick up a Uhaul from a location that is not actually a Uhaul store! Terrible experience from start to finish!Sherry C.
Lake Wright Citgo
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23455
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I appreciate the assistance.Dennis D.
Fares should be more understandable from the very beginningLeonardo R.
They had me pay for dolly and moving blankets that wasn't in the truck. They treated me bad and had no professionalism. I was over charged because they put the wrong gas level on my truck before I received the truck so I had to pay for gas. They talked to me rude and I had to show before and after pictures before they were willing to help. Their store is crowded and nasty. I would never recommend or use this location again. I am beyond disappointed with my experience.LARRY R.
This location is not a Uhaul dealership but a gas station so you will have to deal with the additional gas station traffic and customers. The station employee was helpful and knew the return process.Andrew L.