When I got there the clerk could not find the truck key. She searched for it for over 5 minutes. While I was there - she let me know they DO NOT have the appliance dollar that I reserved. And that I would have to go to another location to pick it up. When I got the truck - it wqs not cleaned on the inside -as there was broken glass all over the truck. I tried my best to pick up the big pieces before putting my personal items in it. I was not impressed with the interior of the cab space either. It was dusty - and did not look like it been sanitation cleaned. Once I got to the 2nd location to pick up the fillet - there were 6 people in line and only 1 woman working a register. (The other woman was on the phone). After tracking down anothwr employee in a bay - I learned they had no more appliance fillets. They only had 3 - and all three were picked up that morning. Imagine moving dressers and beds and an entertainment center up 3 flights of stairs - with no dolley!! Then - when returning the truck to its original location - I informed the clerk that I did not get the reserved dolley as the other facility had no more. However - I was still charged for it. I was very disappointed overall in the experience. Especially having to go to a 2nd location. If this is the case - it should be told when making the reservation (online). I would like to be contacted by someone - as well as receive the cost for the appliance dolley. Merci.Kristin W.
Moving Truck Rental in Virginia Beach, VA at Lake Wright Citgo
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Virginia Beach, VA 23455
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Nothing it was all good serviceMITCHELL RAY H.
I was being charged 25$ for 8$ worth of gas being used. The paperwork also said the tank was on full when it was actually on 7/8 , i toke a picture of it to prove that it wasn't and the manager basically said he didn't believe me. The manager at the register was rude when i was asking questions regarding how a 20$ uhaul turned to 133$ while only using 33 miles. He also charged my card for the full amount i owed when i told home i was grabbing cash from my car and i told him multiple times i was paying cash. I'm still waiting for my money to be refunded! I will not be coming back to this location to rent a uhaul ever !Qa J.
Not have this dealer. We had bad experience after bad experience.Tara C.
Truck was great but was kinda expensive. Will research next time, find company with lower milage rate and military discount.Christopher B.
The uhaul smelt like a smokers bar. Heavily covered in cigarette smoke.Stormy C.
Wear masks - no employee was wearing a mask. Provide all equipment that was requested - I called to let them know I did not receive my dolly or furniture pads and was told I wouldn't be charged for them. I was still charged and then told there was nothing they could do and I had to call Uhaul directly. Just poor experience all around.AMBERELIZABETH K.
The young lady that was there to check me in was extremely rude and uncooperative! Made it difficult from the beginning...was too busy helping other customers to help finish my rental! The process took about 30 min overall just to be on my way. Upon returning more of the same... didn't do her job to inspect and obtain the mileage on the vehicle until I finally had to remind her that it is her job to check me out not mine! Overall extremely unsatisfied and would rather drive 10 additional miles to pickup at a different location!DANIELLEE N.
Place opens at 8 but the person working there can't check out gear to customers so I had to wait until 845 until the owner showed up. Then he didn't help me hook the trailer to the truck or look over the gear with me. Just handed me the key to the truck and that was it.THOMASLEE L.
Beware, it is stated on the uhaul website that this site opens at 8am. You make the appt for that time, etc. I got there and they are not available until 8:30am. I lost 1/2 hour in the morning for my guys and it cost me. I have in a request for rental adjustment. The box truck was acceptable. 100,000 miles on the truck.Jon B.
Transactions should be done in an office Not inside exactly where they repair the carsCHERRYL G.
The person renting the equipment did not show up until nearly an hour after my rental time. Stated that my rental truck was reserved by two people, which was inaccurate. Had to contact Uhaul to sort out the confusion. Thank God for Santina Nolan at Uhaul. She quickly resolved the issue and completed my reservation.JOANNE LAVERNE M.
The truck I rented on line was not available, so I had to opt for a smaller truck, so I went over the day by 2 hours because I had to make 2 trips vice 1 so was charged n additional day; Mr. Javaid was neither cordial nor helpful. The clerk was nice. The overall experience at this location was extremely unsatisfactory compared to other locations that I have dealt with.Terri S.
Vanessa was extremely kind and helpful during my checkout process when picking up the truck. I would definitely come back to this destination in the future for my moving needs!Tiffany N.
we did this order all online. we didn't ask for the safe guard 56.00 charge and when we had to go inside the lady redid the entire order and put that on our charge. we had to pay 100 more than we expected to pay. took way long to even get the truck. the back wasn't clean. we had to sweep it before loading in our furniture.Jordan H.
Making sure equipment ordered is available.I ordered a dolly and the only dolly that was available was a dolly to move boxes.Sandy P.
Staff was rude, and not helpful they wanted me to take care of all the equipment backing it into spaces with out spotters ect. Will probably be using Penske or a different moving truck company due to the lack of respect that UHaul has.Tyler R.
I would not recommend anyone go here. They service was crap and not enough blankets even when orderedMEGAN O.
I was charged a after hours fee even though Ihanded the keys to someone. When I questioned the charge I was then told it was a wrong drop off location fee even though the contract I signed stated I could drop off at any location. I even dropped it off at the recommended location that was a 1 min WALK from my hotel. Other than that, it was good.DARCEY M.
I WAS CHARGED $14.99 FOR INSURANCE THAT I DID NOT WANT. I WAS TOLD IT WAS NOT ADDED BUT I WAS CHARGED FOR IT.Matthew S.
NOTHING was explained to me during the pick-up...clerk did not do a a walk around of the vehicle with me, I was handed the keys and paperwork and pointed toward a line of trucks in the parking lot. When I returned the truck, the establishment's owner wanted to charge me for the use of a hand-truck that was in the back of the truck, which I did not order. Had they done a walk-through inspection prior to the truck going out, they would have known that it was left in the vehicle. Vehicle was not inspected when it was returned, clerk had me go back to the truck and take a picture of the odometer and fuel guage with my phone and bring it back into them. Recomend this location be retrained on proper procedures for issuing out and recieving trucks/equipment.Benjamin R.
Friendly and accommodatingBILL B.
So the first issues isn't the fault of the pick-up location, but I reserved a truck almost a month ago, then on the day before I'm supposed to pick up, they moved the pick up spot to 17 m away. NOT OKAY! Got to the gas station for 8 am pick-up and the woman told me that no one from UHaul would be there until 9. Only after I sat and stewed in the car for 10 or 15 minutes and I decided to go back in and ask again did she realize that she really COULD help me because I only needed to pick up the key. She was a nice lady, but clearly not well informed. Truck was really clean and nice though, and was parked out away from the others so I could find it easily.SHAY M.
Be more accurate with the pick up time,I planned on pick up at 8:30 when it didnt open until 9, furthermore the dispatcher made me wait while did other non essential things after I waited 30 minutes for him to open. The website should reflect opening at 9 not 8am and offer a receiptKenneth H.
The drop off location initially told me they could not take a 26ft van, but after waiting awhile they accepted the truck. I had to test one of the attendants a copy of my receipt for them to take the keys. Then they said to park the truck in a different location and leave the keys in the ignition. UHaul shouldn't send customers to locations that are not prepared to issue or drop off trucks.Jay C.